New Power Technician

3 settimane fa

Milano, Italia Cummins Inc. A tempo pieno

**New Power Technician**

**Description**

We are one of the leading manufacturers and developers of fuel cell and electrolysis systems. To strengthen our field service team, we are looking for one field service technician for fuel cells in the Milan area. In this position you will have the opportunity to work on future-oriented, green technologies and make a valuable contribution to climate protection.

After comprehensive training for new technologies, the following tasks will be part of your area of activity:

- Builds and continuously develops productive customer relationships and ensures that customer needs are addressed promptly and efficiently
- Employs the use of specialty tools and follows documented procedures and guidelines to diagnose and complete complex repairs at the customer's site.
- Performs preventative maintenance to documented schedules and standards on Cummins fuel cell products in the field

**Qualifications**

**Skills**

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

**Education, Licenses, Certifications**

Apprentice Certified Power Generation/ Electrical Technician (preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**
- Significant field service work experience
- Expert level knowledge of and/or experience with power generation products
- High Voltage / Low Voltage experience
- Customer service experience
- Experience providing technical advice and coaching to more junior technicians (preferred)
- Good knowledge of English to facilitate communication and training in technical aspects
- Willingness to Travel - Travel to customer sites as needed. At the beginning may involve travel overseas across Europe for trainings as and when needed.

**Job** SERVICE

**Primary Location** Italy-Lombardia-Milan-Italy, Milan, DBU Via Liguri

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