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Is, Configuration Management Database Administrator

2 mesi fa

San Giovanni Teatino, Italia AptarGroup, Inc. A tempo pieno

**Date**:Mar 3, 2023

**Location**: San Giovanni Teatino, CH, IT, 66020

**Company**:Aptar Group

**Job Opportunity - IS, Configuration Management Database Administrator**

**Who we are**

At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.

Every day, Aptar creates “a-ha moments” for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.

We have manufacturing facilities in North America, Europe, Asia and South America and over 13,000 dedicated employees in some 20 countries.

**You should work here because we**:

- Attract and develop high performing people.
- Promote a diverse and inclusive work environment.
- Allow for failure by allowing people to make mistakes through an open and trusting environment.
- Invest in the development of employees through local, regional and global career opportunities.
- Contribute to the communities where we reside.

**What’s new with Aptar**

We have an exciting position open in Pescara area: IS CMDB Administrator, reporting to Manager, Enterprise Contract & Service Level Management. This position will be remote or hybrid (remote/office).

The Service Asset and Configuration Management person must guarantee the proper governance and processes around the Cis (Configuration Items) and the CMDB (Configuration Management Database).

They execute the operational and tactical plans to guarantee to Aptar a solid CMDB. They must align the processes between SLAs and CMDB and identify improvements that increase the usage and the visibility of the CMDB.

In this position, they directly report to the Enterprise Contract & Service Level Management Manager and will act as a CMDB owner guaranteeing always accurate and reliable data in the database.

**What you will do**:

- Support the correct relationship for the Services and CIs in the Configuration Management Database (CMDB)
- Define the governance around the CMDB. Governance of the data, updates, usage, responsibilities
- Define SLAs that support the CMDB governance and the global SLAs
- Support the Manager of Enterprise Contract & Service Level Management for implementation of automations, self-healing approach and shift-left approach
- Define a bridge between CMDB data and support processes (change management, incident management, service request management and request for information management)
- Create reports that support the monitoring and the data accuracy of the CMDB
- Support the Knowledge Base Process owner aligning CMDB and KBs

**Requirements**:

- Knowledge of IT Service Management Processes and Solutions (ITIL and ServiceNow)
- Knowledge of Service-oriented Management
- Analysis and Reporting
- Proofreading
- Office365
- PowerBI knowledge preferred
- ServiceNow knowledge preferred

**Education**:

- Bachelor's degree in Business administration/Engineering/ Computer Science or Equivalent or at least three years in similar position
- Fluent in English (at least equivalent of Cambridge B2)
- ITIL Certifications preferred
- Contract Management Certification preferred

**Skills/abilities**:

- Team working: Cooperative and flexible
- Ability to communicate effectively and work comfortably in an environment with concurrent tasks and changing priorities
- Motivation and orientation to new technologies
- Ability to manage conflicts and negotiation skills
- Ability to manage shifting priorities, demands, and timelines through analytical and problem-solving capabilities
- Communicate in a virtual, complex, and multicultural environment
- Forecast of issues (identify possible issues that will raise)

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