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3 giorni fa

Toscana, Italia Confidenziale A tempo pieno

SummaryThe IT Service Specialist is the knowledge leader of one or more business/technology area for Production area and factories.His/her mission will be to review and improve the Service Portfolio in order to provide the maximum value to the business and users.The ERP Development & Support Specialist is accountable for the delivery of one or more services of ERP platform, he/she acts as the bridge between the business issues and the technology solutions.He/she will assist the business in the initiation, transition and ongoing maintenance and support of a particular services, reporting to the BIT Upstream Factories Core Solutions Leader.Job DescriptionKey AccountabilitiesOwner of the functional Know How of all the systems and platforms involved.Developing the expertise in one or more business-technology areas (tools, technologies, IT services, business processes, etc.)Managing and leading projects of implementation of new ERP solutions for tanneries and their rollouts on various manufacturing plantsProposing solutions and approaches that best fit a specific need or proactively proposing improvements belonging to his/her area of expertiseProviding guidance, instruction, direction and leadership to wide groups for the purpose of achieving a key result or group of aligned results in complex initiativesEnsuring the results achievement, motivating the stakeholders to "use their knowledge and skills" to achieve those resultsManaging and supervising day by day activities carried out by suppliersResponsible for validating the solutions proposed by suppliers (in terms of contents, time, costs and quality)Definition of the capex and opex budget estimates related to the platformManagement of external consultantsResponsible for the correct allocation of the external consultants capacityResponsible for the functional analysis of projects and Change RequestsProposing best practices for the optimal coordination of operational activities required to deliver IT services.Conducting analysis of complex business domains and related business processes or systemsAssessing the opportunities for service enhancement through the use of technologies and toolsAnalyzing, transforming and ultimately resolving the business problems with the help of technologyUnderstanding and translating business requirements into activities, measuresor service components that will ensure that BIT can meet those requirementsManaging the ongoing service delivery and support ensuring that they meet agreed business requirementsIdentifying improvement opportunities for the serviceResponsible for incident management and change request management processes to the services, ensuring to maximize their value for both BIT and the BusinessMonitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessaryDelivering and organizing training sessions addressed to target usersRequirements+3 years in IT Service Maintenance+3 years in process analysis and Importante Azienda, especially in the world of tanneries process planning and managing of production+2 years in supplier management and coordinationA good knowledge of the end-to-end Order to Delivery process for cross-categories in luxury and fashion industryA good knowledge of systems integration logicsA good knowledge of IT processes, Tanneries and Raw MaterialsA good knowledge of Project management principles and methodologies and involvement in or managed medium-sized cross-functional projects in Logistic, Production of Raw Materials in large and complex companiesScientific degree in Computer Science or Management Information Systems preferredSoft skills:
Ability to manage multiple service in a multi-tasking environmentReactivity and flexibility in managing real-time changesCapacity to prioritise workload and tasksStrong interpersonal, communication, relational and negotiation skillsStrong relationships building attitudeAbility to image and devise new and better ways of doing thingsAbility to analyze complex issues and critically evaluate possible solutionsDecision makingPublic SpeakingEmotional IntelligenceTask & Solution attitudeTechnical skillsBusiness AnalysisConceptual ModelingProcess ApproachIT Service and Project Management Metodologies and tools (ITIL Certification would be an asset)Technical KnowledgeKnowledge of IT solutions planning and Production Management of raw materials (leathers, tissues or accessories)Advanced knowledge on the methods and logics of production in luxury or fashion industry especially on Tanneries and AccessoriesERP Platforms. Good knowledge of xTannery, SUED Tannery or Dedagroup Stealth 3000 Labs & Platform suite would be an assetDB Platforms and fundamentals SQL skills. Knowledge of Oracle DB would be an asset.Supply Chain and Collaboration Platforms

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