IT Governance Continuous Improvement Project Manager

7 mesi fa

Napoli, Italia MSC Cruises A tempo pieno

MSC Cruises, the world's 3rdlargest cruise operator, is embarking on an ambitious 10-year investment plan of €13.6 billion. This plan encompasses the construction of up to 17 new digitally advanced ships, state-of-the-art terminals, and other pivotal assets.
- Bachelor's degree in Information Technology, Computer Science, or a related field;
- Fluent in English and Italian both oral and written, any other European language is an advantage;
- Minimum 5-7 years working experience in primary consulting firms and\/or IT Department of Large Corporations in managing IT operations and implementing IT management tools, preferably within a global or multinational organization;
- Strong expertise in IT business management and technologies, with a sharp business agility mindset and comprehensive understanding of industry best practices and emerging trends;
- Exceptional leadership and communication skills, with the ability to effectively collaborate with diverse teams and drive change across the organization;
- Excellent change management and issue resolution skills with the ability to deliver results;
- Highly organized and self-motivated;
- Proficiency in leveraging advanced data and analytics tools to derive actionable insights and optimize IT management processes for enhanced operational efficiency and effectiveness;
- Sound knowledge of IT governance frameworks, compliance standards, and risk management practices;
- Hands-on experience with

ServiceNow or similar IT service management platforms, demonstrating the ability to streamline IT operations, automate workflows, and enhance overall service delivery;
- Lead the design, implementation, and continuousimprovement of essential IT management tools, encompassing IT demand, project,portfolio, contract, procurement, sourcing, vendor, budget, and costcontrolling management processes.
- Develop and execute a comprehensive strategy for theglobal deployment of these IT management tools, ensuring alignment withorganizational objectives and consistent best practices across multiplelocations and different business units.
- Foster integration between core IT managementprocesses and other management functions, fostering synergy and alignmentacross various business operations, departments, and markets.
- Drive change management interventions, collaborating closely with both business and IT teams to facilitate seamless transitions and successful adoption of new IT management processes, tools, and systems.
- Define key performance indicators (KPIs) for all core IT management processes, establishing clear metrics to measure performance, identify areas for improvement, and drive relentless optimization.
- Ensure compliance with regulatory standards and mitigate potential risks associated with IT management processes by implementing robust governance frameworks and effective risk management strategies.
- Provide strategic leadership to a team of IT professionals, fostering a culture of innovation, collaboration, and continuous learning while nurturing a positive work environment that encourages personal and professional growth.VISA REQUIREMENTS (if any)
- Right to work in Italy; Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.

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