IT Incident Manager
6 mesi fa
MSC Cruises, the 3rd largest cruise operator globally, is seeking a highly skilled and experienced
IT Incident Manager to join our dynamic and international team in Naples. As an
IT Incident Manager, your primary responsibility is to ensure the effective and efficient management of IT incidents within the organization. You will play a crucial role in minimizing the impact of incidents on business operations, maintaining service levels, and facilitating timely resolution. The job purpose encompasses leading incident response efforts, coordinating with cross-functional teams, and implementing preventive measures to enhance overall IT resilience.
- 5 to 7 years’ proven experience as IT Incident Manager.
- Master's degree in computer science, engineering or equivalent.
- Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills.
- Effectively managing key stakeholders both internally and externally in the organisation. Experience in supplier’s governance and services setup & management.
- Proven experience in Incident Management, ITIL or other relevant frameworks.ITSM ServiceNow Platform knowledge, any certification is an advantage that will be very appreciated.
- Demonstrated success in implementing preventive measures and driving continuous improvement.
- Experience in risk assessments and prioritizing incident response efforts.
- Lead and coordinate the response to IT incidents, ensuring swift and effective resolution.
- Act as the focal point for all communication related to incidents, both internally and externally, keeping all the stakeholders informed about incidents' status and resolution progress
- Conduct thorough post-incident analyses to identify root causes, contributing factors, and lessons learned.
- Document incident details, resolutions, and future prevention and improvement recommendations.
- Collaborate with IT teams, service providers, and other relevant stakeholders to ensure a cohesive and unified response to incidents.
- Develop and execute proactive measures to prevent recurring incidents, incorporating risk assessments to identify vulnerabilities and prioritizing incident response efforts accordingly. Facilitate regular incident simulation exercises, adapting response plans for enhanced effectiveness based on outcomes.
- Drive continuous improvement initiatives based on incident analysis and feedback.
- Develop and deliver training programs to enhance the incident response capabilities of IT and non-IT staff.VISA REQUIREMENTS (if any)
- Right to work in ItalyPart of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.
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