IT Service Delivery Manager

1 giorno fa


Napoli, Campania, Italia Msc Cruises A tempo pieno

Are you a strategic thinker with a passion for delivering exceptional IT services? We are seeking an experienced IT Service Delivery Manager to join our team at Msc Cruises.

Job Summary

We are looking for a skilled and motivated individual to lead our technology operations. As an IT Service Delivery Manager, you will be responsible for overseeing the day-to-day activities of our Release Management team, ensuring that we deliver high-quality software solutions on time and within budget.

About the Role

Key responsibilities include:

  • Developing and implementing processes for collecting data from business stakeholders on their satisfaction with service delivery.
  • Monitoring release strategy and deliverables by driving quality management review process and governance meetings, managing risks, and resolving challenges that impact release scope, quality, and schedules.
  • Service performance reporting of managed services provided by internal and external teams to meet agreed KPIs/SLA/SLO.
  • Accountable for the quality of service and performance, ensuring future demand from growth and projects is understood and factored into capacity plans for all associated services.
  • Identifying and managing service improvements to increase customer satisfaction and business services stability.
  • Assisting delivery teams in preparing required documentation like HLD, LLD, and Test Plan and prepares execution plan WBS needed for project implementation and reviewing documents required to execute any minor or significant changes in the environment.
  • Executive services analysis and reports for MGMT (creating and presenting regular services status reports to senior management).
  • Developing and maintaining working relationships with other departments and teams to ensure effective implementation of core business strategies and procedures in the release management area.
  • Developing and handling contracts for commercial contractors.

Requirements

To be successful in this role, you will need:

  • 5 to 7 years of proven experience as IT Service Delivery Manager.
  • Masters degree in computer science, engineering, or equivalent.
  • Fluent in English, oral and written (any other language is an advantage) with excellent written and verbal communication skills.
  • Capability to translate business requirements into technical specifications. Attention to detail, creativity, and solution-oriented, with ability to prioritize tasks efficiently.
  • Effectively managing key stakeholders both internally and externally in the organisation.
  • Experience in supplier governance and services setup & management.
  • Proven experience in Service Management, Service Delivery, Release Management framework and strategies.
  • ITSM ServiceNow Platform knowledge, any certification is an advantage that will be appreciated.
  • CASM (Certified Agile Service Manager), COBIT, ITIL V.4, and common IT Service Management processes proved knowledge and experience, any certification is an advantage that will be taken into strict consideration during selection.
  • Proven experience in SLAs/OLAs Company Implementation, managing and monitoring to meet customer expectations in service delivery.
  • Experience in system integration of ServiceNow with other tools and platforms.
  • Experience in service procedures and flows developing, interfacing with provider/customers, and maintaining internal documentation.
  • Experience with IT Digital transformation, processes automation, and improvements.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of €80,000 per annum, plus benefits.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment that fosters collaboration and innovation.
  • The opportunity to work on exciting projects that drive business growth and improvement.
  • A generous annual leave entitlement and flexible working arrangements.

Location

This role is based in Genoa, Italy, and requires relocation to join our team.



  • Napoli, Campania, Italia MSC CRUISES A tempo pieno

    Job Description:As an IT Service Delivery Lead at MSC Cruises, you will play a pivotal role in overseeing the day-to-day operations of the Release Management area. Your primary responsibility will be to support the complete software delivery life cycle, working closely with various IT and business teams from planning to deployment.Key...


  • Napoli, Campania, Italia Alsco Inc. A tempo pieno

    About the Role:We are seeking a highly skilled and experienced Service Manager to lead our Service department at our branch. The ideal candidate will be responsible for managing the day-to-day activities of the Service team, ensuring excellent customer service, and driving business growth.Key Responsibilities:- Recruit, develop, and motivate a highly...


  • Napoli, Campania, Italia Msc Cruises A tempo pieno

    About UsMsc Cruises, the world's third-largest cruise operator, is embarking on a significant 10-year investment plan. This ambitious initiative encompasses the construction of new digitally advanced ships, state-of-the-art terminals, and other pivotal assets.With a rapidly evolving global business, our environment is dynamic, international, fast-paced,...


  • Napoli, Campania, Italia MSC CRUISES A tempo pieno

    Job SummaryWe are seeking a highly skilled Digital Transformation Project Manager to join our team at MSC Cruises. As a key member of our IT department, you will be responsible for leading the transformation of our infrastructure and operations to drive business growth and improve efficiency.About UsMSC Cruises is the fastest growing global cruise brand...


  • Napoli, Campania, Italia Cross Border Talents A tempo pieno

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Cross Border Talents. As a key point of contact, you will provide top-notch support to our clients via phone, email, and chat, ensuring a seamless experience with our products.Key Responsibilities• Provide exceptional customer support and resolve inquiries,...

  • IT Senior Specialist

    4 giorni fa


    Napoli, Campania, Italia Leidos A tempo pieno

    Leidos is currently seeking an experienced IT Senior Specialist to join our team in Naples, Italy. This role will be instrumental in supporting the execution of projects on the SMIT contract and contributing to the delivery of core backbone services for the Navy-Marine Corps Intranet.About the JobThe successful candidate will oversee the operation of network...


  • Napoli, Campania, Italia 22nd Century Technologies Inc. A tempo pieno

    22nd Century Technologies Inc. is seeking an experienced IT Support Specialist to join our team in Alexandria, VA.Salary: $85,000 - $110,000 per yearAbout the Job:We are looking for a skilled IT Support Specialist to provide top-notch technical support to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving...


  • Napoli, Campania, Italia Cross Border Talents A tempo pieno

    Customer Service Representative Job DescriptionWe are seeking a Customer Service Representative who is fluent in Italian and has a strong desire to help customers succeed. As the first point of contact for our clients, you will be responsible for assisting them with inquiries, troubleshooting issues, and ensuring they have the best experience with our...


  • Napoli, Campania, Italia Leidos A tempo pieno

    Job Summary: Leidos is seeking a highly skilled TRICARE Beneficiary Services Representative to provide education and enrollment services for the TRICARE Overseas Program. The ideal candidate will have a strong background in military healthcare delivery systems and managed care medical/administrative environments.Key Responsibilities:• Verify benefits...


  • Napoli, Campania, Italia Hunter Super Techs - Turnpoint A tempo pieno

    Job Summary">The Event Catering Operations Manager is responsible for coordinating catering operations at a McAlister's Deli corporate location. This role involves executing the full-cycle fulfillment of catering orders from receipt to execution, payment, and delivery.

  • IT Support Specialist

    1 giorno fa


    Napoli, Campania, Italia 22nd Century Technologies Inc. A tempo pieno

    22nd Century Technologies Inc. offers a competitive salary for the role of IT Support Specialist, with an estimated annual compensation ranging from $70,000 to $110,000.About the RoleWe are seeking an experienced IT Support Specialist to join our team in Alexandria, VA. As a Senior System Admin, you will be responsible for providing Tier support for...


  • Napoli, Campania, Italia Cross Border Talents A tempo pieno

    We are seeking a Customer Service Representative to join our team at Cross Border Talents. This role is based in Porto, Portugal, and requires fluency in Italian (written and spoken) as well as a strong desire to help customers succeed.Key Responsibilities:Provide top-notch customer support via phone email and chatAssist customers with product inquiries...


  • Napoli, Campania, Italia Leidos A tempo pieno

    Leidos Job OpportunityThe Service Management, Integration, and Transport (SMIT) program is the largest IT services contract for the US Navy. As a Senior Network Operations Specialist, you will be responsible for performing enterprise network operations and engineering support for various programs.Key ResponsibilitiesCoordinate infrastructure repairs to...

  • Specialista IT

    7 giorni fa


    Napoli, Campania, Italia UMANA S.P.A. A tempo pieno

    Umana S.p.A., un'agenzia per il lavoro autonoma, cerca una persona con ottima predisposizione al lavoro in team per un ruolo da consulente IT.Descrizione del LavoroInserita nella Business Unit di Gestione Progetti, la persona collaborerà attivamente con il team di sviluppo per garantire la corretta esecuzione dei task assegnati, assicurandone l'avanzamento...


  • Napoli, Campania, Italia University Of Maryland Global Campus A tempo pieno

    Job OverviewWe are seeking an experienced Senior Education Operations Manager to join our team at the University of Maryland Global Campus (UMGC) in Naples. As a key member of our operations team, you will play a vital role in overseeing day-to-day operations and ensuring the delivery of high-quality education services to our students.


  • Napoli, Campania, Italia 00100 LEIDOS, INC. A tempo pieno

    The 00100 LEIDOS, INC. is seeking a skilled and dedicated Tricare Beneficiary Services Representative to join our team in Naples, Italy. This exciting opportunity offers a rewarding mission for individuals who are passionate about making a difference in the lives of military families.As a Tricare Beneficiary Services Representative Floater, you will play a...


  • Napoli, Campania, Italia MSC Cruises A tempo pieno

    Lead a Team of Experts in Digital TransformationMSC Cruises, the world's 3rd largest cruise operator, is undergoing a transformative digital journey. Our reservation system plays a pivotal role in delivering a seamless customer experience.About the RoleWe are seeking an IT Incident Manager and Continuous Improvement professional to join our Naples office, a...


  • Napoli, Campania, Italia Culture Digitali Srl A tempo pieno

    We are seeking a highly skilled Senior Technical Documentation Manager to lead our team of technical writers in producing high-quality operation and maintenance documentation. **Key Responsibilities:**Manage a team of technical writers to produce comprehensive operation and maintenance documentation.Ensure timely delivery of O&M deliverables and milestones...


  • Napoli, Campania, Italia Lifecare Home Health Family A tempo pieno

    Job Summary:The Senior Business Development Manager will be responsible for developing business partnerships that generate home health referral growth by making effective sales contacts, calls, and presentations. This role serves as the agency staff representative with physicians, facilities, discharge planners, and community agencies and is responsible for...


  • Napoli, Campania, Italia Joseph Chris Partners Executive Search A tempo pieno

    We are seeking a skilled Construction Manager to oversee the development of highly sought-after build-to-rent communities for a prestigious client based in Naples. The ideal candidate will have a strong background in commercial or multifamily construction management, with expertise in process-oriented leadership and commercial construction operations.About...