IT Support Specialist

5 ore fa


Napoli, Campania, Italia 22nd Century Technologies Inc. A tempo pieno

22nd Century Technologies Inc. is seeking an experienced IT Support Specialist to join our team in Alexandria, VA.

Salary: $85,000 - $110,000 per year

About the Job:

We are looking for a skilled IT Support Specialist to provide top-notch technical support to our clients. As a key member of our team, you will be responsible for troubleshooting and resolving complex hardware and software issues, as well as providing exceptional customer service.

Responsibilities:

  • Answering helpdesk calls and responding to service tickets in a timely manner
  • Evaluating, prioritizing, solving, and escalating tickets to the appropriate tier support team
  • Following up with customers to ensure resolution of issues and closing tickets only when the issue has been fully resolved
  • Documenting incidents with detailed break-fix steps and resolution in Remedy ticket tracking system
  • Providing advanced customer service and support
  • Communicating with high-profile customers in a professional and courteous manner
  • Performing installs, upgrades, and configurations of customer-specific hardware and software
  • Advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals
  • Providing remote and on-site troubleshooting for hardware and software support
  • Troubleshooting Windows operating systems, MS Office product issues, and other IT issues
  • Upgrading software components as required
  • Providing customers with network technical support
  • Instructing customers and support staff in the use of equipment and software

Requirements:

  • Active Secret security clearance
  • High school degree or equivalent
  • + years of IT experience
  • Current DoD IAT Level II certification (CCNA Security, CySA+, Security+ CE, etc.)

Preferred Education and Experience:

  • ITIL v Foundations AND HDI Desktop Support Technician or A+ related certifications relevant to service desk support
  • Experience supporting PC hardware and software systems
  • Prior work experience in a fast-paced DoD environment


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