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Technical Customer Service Representative in Porto

1 mese fa

Napoli, Campania, Italia Cross Border Talents A tempo pieno
Customer Service Representative Job Description

We are seeking a Customer Service Representative who is fluent in Italian and has a strong desire to help customers succeed. As the first point of contact for our clients, you will be responsible for assisting them with inquiries, troubleshooting issues, and ensuring they have the best experience with our products.

Key Responsibilities:
  • Provide top-notch customer support via phone, email, and chat.
  • Assist customers with product inquiries, troubleshooting, and technical issues.
  • Maintain a high level of customer satisfaction through timely and effective communication.
  • Collaborate with internal teams to resolve complex issues and improve service delivery.
  • Document customer interactions and feedback to enhance our service offerings.
Qualifications:
  • Fluency in Italian (written and spoken); proficiency in English is a plus.
  • Previous experience in customer service, preferably in the tech or retail industry.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • A positive attitude and a passion for helping others.
What We Offer:
  • A competitive salary ranging from €35,000 to €45,000 per year, depending on experience.
  • Relocation assistance for candidates moving to Porto.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.