In Room Dining Manager

1 settimana fa

Venezia, Italia Belmond A tempo pieno

An exciting opportunity has arisen for a In Room Dining Manager role at Hotel Cipriani, a Belmond Hotel.
This is a seasonal position due to start latest mid-March 2024.

The In Room Dining Manager, who leads a team of ten Room Service Talents, reports to the Executive Assistant Manager in charge of F&B, and will:

- Be responsible for driving the team and monitor all aspects of the guests’ experience, from the layout of amenities before their arrival to the dining service in their rooms;
- Act to enhance a flawless service and anticipate guests’ needs;
- Handle guest complaints, providing an excellent and personalized guest experience according to our service standards;
- Manage and develop staff in everyday operations according to our standard and procedures;
- Maintain a professional relationship with guests and colleagues;
- Contribute to the achievement of the economic targets of the outlet;
- Be compliant with health and safety regulations.

**Competencies required**:

- Effective communication;
- Emotional intelligence;
- Collaboration;
- Drive results;
- Adaptability;
- Global perspective.

**Requirements**:

- Fluent in English and Italian; third language (French in particular) is preferred;
- At least 3 years of professional experience in an F&B supervisory role within a luxury environment;
- Professional knowledge of Italian cuisine;
- Passion for service and ambition to grow professionally;
- Have an exceptional taste and excellent customer service skills.

**Benefits**:
Seasonal Labour contract according to our C.C.N.L. (Federalberghi), with the opportunity to return for the 2025 season and beyond;
Lodging for non-residents (the Staff House in close to the hotel, with gym. The Staff Canteen is available for the three main meals of the day);
Welfare plan;
Learning & development activities;
Discovering Belmond Programme (complimentary stays at other Belmond Hotels and discounted rates for our trains, cruises and safaris);
Career opportunities within our Belmond properties.

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