Training Manager

2 settimane fa

Milano, Italia Dyson A tempo pieno

**Summary**:
**Salary**:
Competitive

Team:
Retail

**Location**:
Italy - Milan Office

**About the role**:
Deliver internal training and education on all new and existing products, to support the development, knowledge and engagement of Dyson products within the front line teams (Experts/Stylist, Retail activation team, NAM Team, telesales and call centre)
- Develop and Deliver comprehensive training sessions on new and existing products to ensure knowledge, engagement and enthusiasm is transferred
- Coach, deliver constructive feedback and ensure a high level of product knowledge and sales skills are embedded and transferred to front line teams
- Adapt, develop and execute the Training programs for Dyson and Retailer´s sales staff.
- Work with external providers to develop Training programmes that build the capability of our Sales Team
- Prioritise remote teams of retail and customer care where existing gaps are greatest and team sizes largest.
- Support core commercial teams where first line management roles are common and line manager skill set may not have been broad or deep.
- Develop role play materials to drive a culture of giving and receiving feedback and influence functional leaders to prioritise this as a top down behaviour.
- Develop strong relationships with HR Business Partners, individuals and understand processes within the market to support facilitating relevant sessions and ensure visibility of activity and desired outcome.

The purpose of this role is to work collaboratively with our National Account Team, District & Area Managers and Marketing to develop annual strategies per retailer and per category and create an annual content.
- Build and foster a strong Experts (Sales Advisors) and Stylist (Beauty/Hair Sales Advisors) community by delivering and executing impactful and inspiring training for our Experts and Stylists community.
- Collaborate with the marketing team to prepare visuals and guidelines that are locally relevant and compliance with Dyson standards.
- Ensure Dyson Perfect demo is well executed in stores working closely with trade marketing.
- Be the voice of the market into global training meetings, stay update on the new technology and available Dyson resources.
- Visit stores at least on a bi-monthly basis to ensure perfect demo is executed - regular travel is required.

Deliver external training sessions to retailer store staff, driving Dyson brand advocacy and enhancing their ability to sell Dyson products
- Plan, design and deliver training through ‘Dyson or retailer academies’, increasing their product knowledge, awareness of the brand and help them deliver the ‘why Dyson’ message
- Liaise with Marketing and the retailer to produce materials for store staff to be used in conjunction with training sessions and ways of selling to drive advocacy
- Plan focused training sessions in line with market activity to support Dyson plans. Provide training tools to enable excellent sales execution

Provide a comprehensive induction program to ensure all new colleagues are equipped with the knowledge and tools to excel within their roles
- Deliver comprehensive inductions to all new colleagues
- Periodically evaluate the induction program and recommend changes to drive enthusiasm, knowledge and passion for the brand
- Develop methods to test knowledge and ensure the induction structure provides opportunity to learn about the products

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