Digital Consumer Experience Specialist

3 mesi fa

Assago, Italia Nestle Operational Services Worldwide SA A tempo pieno

**Position Snapshot**
- Sanpellegrino Nestlé Waters International Business Unit
- Assago (Milan) HQ
- Graduates or Undergraduates in Marketing, Economics, Digital Communication or related fields
- Temporary Contract 12 months
- Nestlé welcomes people with disability

**Position Summary**

As a Digital Consumer Experience Specialist, you will support the implementation of the engagement strategy aimed to attract and fuel the relationship with foodies into the new global brands ecosystem and you will report to the International Business Unit Digital Strategy Manager.

**A Day in the Life of**
- Develop data acquisition campaigns supporting markets in accelerating local data base growth. Coordinate and execute pilots and tests, collect and share best practices;
- Implement the global integrated data capture plan (DMP, martech, GTM, salesforce, CRM) to increase consumer knowledge and deliver personalized consumer journeys. Cascade above the market segmentation and support markets in marketing automation;
- Support markets in defining and executing a GLocal CRM plan involving key internal and external stakeholders. Monitor execution and track markets against agreed local KPIs;
- Support markets in selecting local players to configurate the appropriate rewards scheme that satisfy consumers expectation in the new membership program and ensure a holistic program execution;
- Provide assistance on the external contractors’ management and operational execution (from rewards/benefits implementation to discount/voucher erogation).

**What will make you successful?**
- Graduates or Undergraduates in Marketing, Economics, Digital Communication or related fields
- 1 year of experience on digital division, premium loyalty program management and/or shoppers experience delivery and/or digital products management;
- Knowledge of IT/Systems & processes for marketing automation and audience profiling can be a plus;
- Forecasting and budgeting;
- Reporting and KPIs tracking system;
- Excellent communication and interpersonal skills;
- Proactive and eager to learn;
- Fluent in both Italian and English.

**Who we are, What we Believe in**

At Nestlé, we proudly embody the essence of the **_Good Food, Good Life_** company. Our commitment to providing quality food and a fulfilling life is not just a slogan; it is a daily promise we strive to fulfill. We recognize that our dedicated team, whom we affectionately refer to as **_Good People_**, is instrumental in making a positive impact.

At Nestlé, we firmly believe that embracing **recognition, inclusion,** and the value of **diversity** is vital for personal and organizational growth. We foster a work environment, business culture, and leadership model that ensure equal opportunities for all individuals at every level of our organization. We understand that diversity is a key factor in our success, and we actively encourage our team members to share their ideas and collaborate.
Here at Nestlé, we offer the opportunity to be part of our vibrant Emotional Communities. These communities consist of colleagues from diverse functions and seniorities who come together to foster a corporate culture that encourages the free expression of passions and identities. We believe in creating an inclusive environment where everyone feels empowered to be their authentic selves.

Our Emotional Communities encompass a wide range of interests and causes, including **LGBT+, Gender Balance, Young Professionals, Disability Inclusion, Volunteering, Environmental Sustainability, and Multiculturalism**. By joining these communities, you can actively contribute to and engage with like-minded individuals who share your enthusiasm and commitment to these important areas.
**Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

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