After Sales Specialist

6 mesi fa

Fiorenzuola d'Arda, Italia Emerson A tempo pieno

After Sales Specialist's main responsibility is to represent the single point of contact and focal point for the assigned customer base when the product has been delivered to customers.
Is in charge of tuning, establishing and keeping relationships with customers,handling field and in house service activities, so that all service administration is aligned, up to date and detailed.

**In this Role, Your Responsibilities Will Be**:

- Processes effectively complains from Customer about product delivered.
- Receiveces and processes customer’s requests for technical support (remote helpdesk or physical intervention at the site), as well as customers’ modifications/upgrades to existing products.
- Operates Product recalls, in relation to the customer’s complains.
- Settles and Handles priorities, by coordinating them in all their facets.
- Within the After Sales domain, Works as a Project Manager, appropriately balancing costs, time, purpose, quality and risks, from the opening of the request until its final closure.

Collaboraring with internal relevant company departments and external business partners, plans, monitors and coordinates the entire activity with the main aim of guaranteeing extensive answers and/or offering timely, efficient, effective solutions, as well as maximum customer satisfaction

**Who You Are**:
You like challenges and you are a proactive person, always eager to make the difference in meeting customers satisfaction and business results.

You are flexible and ready to tailor your service according to the environment in which you operate, coordinating yourself with colleagues and managers.

**For This Role, You Will Need**:

- Customer orientation
- Handles Complexity
- Plans and align
- Communicates Efficiently
- Collaborates
- Flexible Learning
- Able to fully understand mechanical and electrical shcematics and wiring diagram

**Preferred Qualifications that Set You Apart**:

- Secondary School Diploma in technical area.
- Good knowledge of Office Suite in particular Excel.
- Intermediate English level. Even a short experience in a Operation Department of a metalmechanic industry.

**Our Offer To You**:
At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, which inspires innovation and brings the best solutionsto our customers.
- inclusion

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