Customer Service

5 giorni fa

Milano, Italia Bacardi A tempo pieno

The Customer Service & Logistics Manager is the focal point of the entire logistics operation in Mexico market and responsible for providing best-in-class services, develops and manages strategic and tactical relationships with key customers and their respective account managers to help deliver the long-term Customer Engagement plan. It is responsible for ensuring timely delivery to all customers in the Market and operational performance management of service providers. Furthermore, it has a clear understanding of the business cost to serve dynamics and collaborate with other members of the supply chain and commercial teams to achieve the Supply Chain strategy. Additionally, supports, engages, and mentors the Customer Service coordinators to ensure continuity of the processes and looking for continuous improvements on the general service. You will lead the logistics 3rd. party service supplier, also ensuring process adherence and continuous improvement process as well.

**Responsibilities**:
**O**
**rder Management: Administration of sales orders**
**from inception to fulfillment and managing the people, processes and data connected to the order as it moves through its lifecycle**

**Customer Care: Direct listening channel to meet our customers, their concerns and need**

**Inventory: Reviewing and organizing inventory efficiently for sales orders.**

**Continuos Improvement**:
**Ensure continuous improvements on the KPIs related to general service, order processing, and resolution/prevention of customer queries.**

**3PL Operating Standard**

**Organization and People**

Skills and Experience
- Operational Excellence: Drive sustained improvement in logistics & customer service for the Hub
- Control and visibility of schedule, costs, and quality of operations.
- Develop a highly reliable team in operations, and influence and direct actions through third parties.
- KPI’s, for example:

- Distribution cost ($x per 9LC)
- Perfect Serve - OTIF
- DSO (Days Sales Outstanding)
- Sox Compliance
- External Survey results
- Talent Development: Ensure CSL teams have clear and meaningful development plans in place and actively monitor and advance succession plans.

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._

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