Customer Service Manager
3 giorni fa
For our Supply Chain Department, based in Milan (Italy), we are looking for a:CUSTOMER SERVICE MANAGERThe Customer Service Manager is responsible for building strategic customer relationships, implementing the company's customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the balance across service, costs and cash. This role oversees the management of the daily activities of the customer service team. The Customer Service Manager helps drive customer loyalty and achievement of the company's sales and revenue objectives by delivering exceptional customer service.The main accountabilities of the Customer Service Manager are:Manage a team of Customer Service Representatives to drive delivery of exceptional customer service, specifically:Coach and motivate Customer Service Representatives to meet KPI targets.Identify and implement ways to increase overall team performance and efficiency.Administer annual reviews and performance improvement plans.Help formulate and implement policies and procedures to drive service-level improvements.Ensure the team has the knowledge and skills to meet customer expectations.Collaborate with other Customer Service Managers to ensure alignment on best practices.Implement joint value creation opportunities with key customers, specifically:Communicate with and visit customers regularly to understand their expectations and market conditions.Help execute customer collaboration initiatives, including vendor-managed inventory.Represent the voice of the customer internally, and drive customer-centricity across the customer service team.Drive change and continuous improvement throughout the customer service organization, specifically:Drive a culture of continuous improvement among Customer Service Representatives.Identify and escalate service gaps, recommending solutions to the Customer Service Director.Be well-versed in company objectives, and take action to drive achievement of those objectives.Coach Customer Service Representatives on the implementation of process improvement initiatives.Exemplify and drive adherence to quality, safety and compliance standards, specifically:Model adherence to quality, compliance and/or safety requirements, and monitor the team's adherence to these standards.Complete all quality, safety and compliance training within defined deadlines, and motivate others to do so.Report any quality, safety or compliance incidents to the appropriate individuals, and take immediate corrective action.The ideal candidate for this position has the following minimum knowledge and experience:Bachelor's degree in supply chain management, logistics, business administration, engineering or a related field. An MBA, master's degree or equivalent experience in a related field is preferred.Five to seven years' experience in customer service and/or order management and three or more years prior supervisory/managerial experience.Knowledge of Office and SAPSpanish highly recommended and other languges will be a plusThe ideal candidate for this position will exhibit the following skills and competencies:Communication skills, including verbal, written and presentationInterpersonal skills, including relationship-building and persuasionAnalytical and problem-solving skillsProject management skills, including the ability to prioritize workAbility to coach and advise team members At Werfen in Clinical Software Business Unit we are committed to developing secure, efficient, and innovative clinical... Overview Werfen Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized... Overview Werfen Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized... #J-18808-Ljbffr
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Customer Service Manager
1 mese fa
Milano, Italia Werfenlife Sa. A tempo pienoFor our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the company's customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the balance...
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Customer Service Manager
3 settimane fa
Milano, Italia Werfenlife Sa. A tempo pienoFor our Supply Chain Department, based in Milan (Italy), we are looking for a: CUSTOMER SERVICE MANAGER The Customer Service Manager is responsible for building strategic customer relationships, implementing the company's customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the balance...
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Customer Service Manager
3 settimane fa
Milano, Italia Instrumentation Laboratory spa A tempo pienoFor our Supply Chain Department, based in Milan (Italy), we are looking for a: **CUSTOMER SERVICE MANAGER**: The Customer Service Manager is responsible for building strategic customer relationships, implementing the company’s customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the...
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Customer Service Manager
4 settimane fa
Milano, Italia Instrumentation Laboratory spa A tempo pienoFor our Supply Chain Department, based in Milan (Italy), we are looking for a: **CUSTOMER SERVICE MANAGER**: The Customer Service Manager is responsible for building strategic customer relationships, implementing the company’s customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the...
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Customer Service Manager
3 giorni fa
Milano, Italia Jr Italy A tempo pienocol-wideJob Description:For our Supply Chain Department, based in Milan (Italy), we are looking for a:CUSTOMER SERVICE MANAGERThe Customer Service Manager is responsible for building strategic customer relationships, implementing the company's customer service strategy and coordinating with internal business partners to improve customer service, all while...
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Customer Service Manager
3 giorni fa
Milano, Italia Bfv Service Gmbh A tempo pienoSelect how often (in days) to receive an alert:Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most...
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customer service manager
1 settimana fa
Milano, Lombardia, Italia Pharma Point Srl A tempo pienoPer l'affiliata italiana di una importante società internazionale in ambito farmaceutico, siamo alla ricerca di un/una: CUSTOMER SERVICE MANAGER Principali responsabilità: Gestire il team di customer service (6 risorse) garantendone la formazione e lo sviluppo Monitorare l'intero processo order to cash, assicurando la Customer Satisfaction Implementare e...
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Customer Service Manager
3 settimane fa
Milano, Italia Pharma Point Srl A tempo pienoPer l'affiliata italiana di una importante società internazionale in ambito farmaceutico, siamo alla ricerca di un/una: CUSTOMER SERVICE MANAGER Principali responsabilità: Gestire il team di customer service (6 risorse) garantendone la formazione e lo sviluppo Monitorare l'intero processo order to cash, assicurando la Customer Satisfaction Implementare e...
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Customer Service Manager
3 settimane fa
Milano, Italia Adecco Italia A tempo pienoAdecco Italia spa - Logistica Business ricerca un Customer Service Manager per multinazionale di e-commerce. La risorsa, riportando al responsabile di riferimento, si occuperà di gestire il reparto di customer service al fine garantire e migliorare gli standard e i processi dell'assistenza ai clienti. In particolare: - Pianifica l'organizzazione delle...
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Customer Service Manager
3 settimane fa
Milano, Italia Manning Global A tempo pienoOur client, an eCommerce expert, is searching for a Customer Service Manager to join their project in Milan/Italy. Position Title: Customer Service Manager Position Type: Permanent Start Date: ASAP Location: Milan/Italy Contact: Bianca Papa | +49 89 23 88 98 673 Responsibilities: Fully responsible for the work management and personnel management...
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Customer Service Manager
1 settimana fa
Milano, Lombardia, Italia Adecco Italia A tempo pienoAdecco Italia spa - Logistica Business ricerca un Customer Service Manager per multinazionale di e-commerce.La risorsa, riportando al responsabile di riferimento, si occuperà di gestire il reparto di customer service al fine garantire e migliorare gli standard e i processi dell'assistenza ai clienti. In particolare:- Pianifica l'organizzazione delle...
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Customer Service Manager
1 settimana fa
Milano, Lombardia, Italia Confidenziale A tempo pienoConsultant AdeccoTechnical & Engineering seleziona per conto di cliente:Customer Service ManagerContestoIl nostro cliente, in continua crescita ed espansione, opera nel settore della metalmeccanica (componentistica industriale)Principali ResponsabilitData la sua funzione di coordinamento di tutta l'attivit che si svolge a con il cliente, il responsabile del...
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Customer Service Manager
1 settimana fa
Milano, Lombardia, Italia Arethusa A tempo pieno**RIF. 3338: CUSTOMER SERVICE MANAGER - provenienza prodotti e/o servizi per l'industria****Cliente**: Una delle principali multinazionali europee nella distribuzione di componentistica B2B**Contenuti della posizione**:Il Customer Service Manager, coordina una decina di persone che costituiscono il team di supporto tecnico e di servizi a valore aggiunto...
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Customer Service Manager
1 settimana fa
Milano, Lombardia, Italia Manning Global A tempo pienoOur client, an eCommerce expert, is searching for a Customer Service Manager to join their project in Milan/Italy.Position Title:Customer Service ManagerPosition Type:PermanentStart Date:ASAPLocation:Milan/ItalyContact:Bianca Papa | Responsibilities:Fully responsible for the work management and personnel management of the customerservice department of the...
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Customer Service Manager
2 mesi fa
Milano, Italia Orange Sa A tempo pienoabout the roleAre you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become apart of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service Manager, you will...
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Customer Service Manager
3 settimane fa
Milano, Italia Orange Sa A tempo pienoabout the roleAre you passionate about making a meaningful impact on business growth? Do you want to play a pivotal role in maximizing value for our customers? Then become apart of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry! About the role As a Customer Service Manager, you will...
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Customer Service Manager
3 giorni fa
Milano, Italia Orange Sa A tempo pienoabout the roleAre you passionate about making a meaningful impact on business growth?Do you want to play a pivotal role in maximizing value for our customers?Then become apart of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry!About the roleAs a Customer Service Manager, you will act...
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Customer Service Manager
1 settimana fa
Milano, Italia Orange A tempo pienoAs a Customer Success Manager, you will act as a professional responsible for shaping a positive customer experience and driving an extraordinary operational excellence. You will serve as a vital bridge between the Professional Services experts and the Sales Team. **Responsibilities**: - Analyzing _customer data _to improve customer experience; - Promoting...
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Customer Service Manager
3 giorni fa
Milano, Italia Jr Italy A tempo pienocol-wideJob Description:about the role Are you passionate about making a meaningful impact on business growth?Do you want to play a pivotal role in maximizing value for our customers?Then become apart of our journey, where your efforts will contribute to reshaping the landscape of customer success in the dynamic IT industry!About the roleAs a Customer...
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Distribution and Customer Service Manager
3 giorni fa
Milano, Italia Tailor&Fox Srl A tempo pienoFor our Client, important european Company leader in the **Tyre Industry**, for the opening of the **eCommerce Start-up** in the Italian market, we are looking for the following Profile: **DISTRIBUTION AND CUSTOMER SERVICE MANAGER** **Posizione**: Reporting to the General Manager, you will be responsible of the customer satisfaction and you will make sure...
