Group Sales Manager

4 mesi fa

Firenze, Italia Collegio alla Querce A tempo pieno

**Company Description**
Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands alike. Three adjacent original buildings feature 83 rooms, an original chapel and theater, a library, two restaurants and a bar which was once the school’s principal’s office. Surrounded by old growth cyprus and soaring oak trees, the resort’s grounds boast expansive lawns, five levels of terraced Baroque gardens, a pool and garden bar and restaurant. Come here for relaxation or adventure - and leave utterly enchanted.

The Sales Manager role is responsible for identifying and Group business in accordance with Collegio alla Querce’s strategic plan to maximize room revenue during peak and nonpeak periods. Responsible for meeting or exceeding targeted sales goals by leveraging all available sources from existing business relationships, to prospective inquiries to new business prospects within the assigned sales territory.

The position requires a schedule which matches client demand. Hours will flex based on site inspection requirements and event execution. It is expected that the Sales Manager is present to greet all clients in advance of events, check-in with them daily during on-site, and be present to review the final billing and conduct post-conference interviews. Weekends are required when site inspections, banquet or catering events are taking place on the property.

**Core Responsibilities**

Please note that this is not an exhaustive list of everything that needs to be done. Within this, the key responsibilities for this position are:

- Sales_
- Establish rapport and work closely with meeting planners and third-party event management companies.
- Be available to meet clients, both corporate and social, any day of the week, by scheduling site inspections and meeting with walk-in prospective clients to show and describe rooms and services.
- Meet or exceed quarterly and annual sales goals by ensuring repeat business through positive customer relationship management and prospecting for new business.
- Maintain a relationship with business contacts throughout the planning of bookings.
- Develop new accounts in the corporate group business segment from within assigned sales territory.
- Administrative_
- Respond in a timely manner to all sales inquiry calls, internet inquiries; all sales leads in assigned territory.
- Attend and participate in all property sales meetings as scheduled.
- Prepare month-end sales reports outlining new prospective, tentative and definite business as well as site visits and sales call activities.
- Troubleshoot guest problems as appropriate, using discretion and good judgment; interact with property leadership to ensure guest satisfaction in all aspects of group stays.
- Negotiate contracts based on knowledge of property and property limitations.
- Work closely with the sales team to ensure timely deposits, follow up with accurate guest information, and process payments.
- Coordinate all details of bookings for room blocks with the Reservations team.
- Manage relationships with accounts to achieve repeat bookings and ensure that all information/history in Daylight is current and accurate.
- Communication Skills_
- Promote positive guest relations at all times by anticipating guests’ needs, responding promptly and acknowledging all guests within a respectful time frame.
- Field guest requests and glitches by following procedures and ensuring guest satisfaction.
- Maintain a close relationship with the Area Director of Sales & Marketing to ensure the department runs smoothly and that group sales initiatives are coordinated.
- Operational Wherewithal_
- Be familiar with all resort services and features, local attractions and activities and their hours of operation, to respond accurately to any guest inquiry.
- Maintain complete knowledge of scheduled in-house group activities, locations and times.
- Foster and promote a cooperative working climate, maximizing productivity and team member morale. Prepare all appropriate written documentation for group room blocks.
- Participate in and support resort and company efforts towards sustainability and environmental initiatives as part of the Planet Solage program.
- Work closely with Meetings & Events Service Manager to ensure proper client care and explore all up-sell opportunities for all groups.

**Qualifications**
- Fluency in both Italian and English both verbal and written
- High School Graduate (required)
- College Education (preferred)
- Proven success in a Group Sales role, prefer four years in a luxury market
- Experience in hotels / resorts or event planning is required

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