Product Designer

2 settimane fa

Milano, Italia Growens A tempo pieno

**Milan, Cremona or remote**:
We are looking for a **Product Designer** who will join our Business Unit MailUp+Contactlab, Growens' biggest Business Unit.

**About MailUp+Contactlab**

**Contactlab** offers an integrated purpose of engagement marketing products and strategic services to maximize business returns and reinforce client-brand relationships. The Contactlab Marketing Cloud platform enables brands to grow the value of their contacts, enhance conversions, boost sales, and retain customers with personalized messages and real-time conversations. Contactlab also offers multi-technology campaign management services.

**Your impact**

As a** Product Designer**, your role will be to contribute to the growth of the MailUp and Contactlab platforms in one of our squads.

**Your core responsibilities will be**:

- Become an expert on MailUp and Contactlab products
- Work with the rest of the product team to define new developments by understanding what our customers need, identifying friction points and measuring the usability of existing and new developments
- Work with the development team to lead the user experience of new developments
- Keep updated the design documentation that helps a digital product team to scale
- Execute the phases of the UX design process (Analysis, Research, Prototyping & Design and Implementation)
- Design new and effective UX solutions that represent the best balance between user needs and business goals, values and KPI

**What we Offer**
- **Make a difference**:you'll make a huge contribution to the growth of the MailUp+Contactlab Business Unit through your experience;
- **Learn and grow**:you’ll be supported and coached regularly throughout your experience;
- **Flexibility**: trust is one of our values. We strongly believe in results, no matter how many hours you spend at the office;
- **International environment**:we are a global reality with 5 Business Units in different countries.

**What We Look For**
- **Open Mindedness**: you embrace change, love to learn and keep up-to-date. You value other people’s points of view;
- **Proactivity**: you are proactive and independent in carrying out your activities and finding information;
- **Interpersonal skills**: you can build quality relationships with everybody, be diplomatic and capable of resolving disputes responsibly;
- **Precision**: ability to get into the details, while also seeing and understanding the big picture;
- **Curiosity**: attitude to continuous updating (report in the CV some sites/blogs/update sources details);
- **Any research experience** would be a plus, including being able to conduct studies to understand user behaviour as an analyst, or a background in planning, coordinating and facilitating user research and testing.

**Technical qualifications**
- Communication Sciences or Design degree, or equivalent
- Experience with design document production, such as wireframes and user flows
- Excellent knowledge of design tools, such as Figma, Sketch, or equivalent
- Experience with prototyping and user testing. Experience working with developers, in Agile methodology, to transform concepts into digital products
- Experience in delivering qualitative and quantitative research-based actionable insights and conducting remote qualitative user research studies (is a plus)

**Location**

Our office is in Milan, Cremona or remote. If you work remotely, we may ask you to join us in Milan or Cremona for in-person sessions from time to time.

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