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Incident Response Assistant

4 mesi fa

Firenze, Italia New York University A tempo pieno

Position Summary:
Incident Response Assistant (part-time, 12-month contract) - Incident Response Assistants are on the front line to assist students with any emergencies that arise when the Office of Student Life is closed. They liaise with the Residence and Student Life Manager to respond in person to incidents, report incidents to the correct channels, complete an on-call log at the end of each shift, write incident reports about any emergencies handled, meet with OSL staff once per week, assist with check-in, orientation, and check-out when not on call. During office hours, IRAs engage in front and back office tasks in the Office of Student Life and provide information and assistance to students, colleagues, visitors, and collaborators. IRAs ensure equitable and inclusive treatment of students and other stakeholders at all times.

Qualifications:
**Required Education**
Bachelor’s degree or progress toward a bachelor’s degree

**Required Knowledge, Skills and Abilities**

**Preferred Education**

Bachelor’s degree in Italian, Psychology, Medicine, Social Work or related fields.

**Preferred Certification/Other Qualifications**
Fluency in English and Italian

**Preferred Experience**

**Preferred Knowledge, Skills and Abilities**
Willingness to respond in person to student emergencies when on call; customer service and life education-oriented; show empathy toward others; clear, objective, and thorough written reports that colleagues can act on; collaborative spirit; positive attitude; respect for diverse perspectives.

**Additional Preferred Knowledge, Skills and Abilities**

Experience in providing excellent customer service

Additional Information:
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.