Account Manager

6 mesi fa

Milano, Italia Merkle DACH A tempo pieno

Company Description

Merkle is a global data-driven, technology-enabled performance marketing agency and the largest independent agency in the US for CRM, digital, and search. For more than 28 years, Fortune 1000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with brands like Dell, T-Mobile, Samsung, Geico, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Susan G. Komen, and many others to build and execute customer centric business strategies.

**Job Description**:
As an Account Manager, you will be part of our commercial team. You will manage a portfolio of Italian and international Client’s building a very strong relationship, understanding their business needs and having the financial overview across different services and products.

**Qualifications**:

- Serve as the lead point of contact for customer account management matters on the defined set of clients.
- Responsible for the P&L of these clients
- Build and maintain strong, long-lasting client relationships.
- Identify and qualify leads and opportunities.
- Creates, negotiates, and closes commercial agreements.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Assist with challenging client requests or issue escalations as needed.
- Liaises with internal departments to ensure client needs are fulfilled effectively.
- Prepare reports on account status.
- Assign resources from the company to the client.
- Manage financial closing activities (invoicing).

**Required skills and education**
- 3-5 years of relevant experience.
- Experience as engagement manager, account manager or relevant role preferably in professional services, enterprise software solutions, cloud space, IT sector.
- Have built strong relationships with client, meeting regularly to review business challenges.
- Have identified and delivered cross sell / up sell opportunities.
- Experience in digital topics and delivering digital projects.
- Background in Marketing, IT or Business Administration or comparable qualification
- Networking mentality with a winning and friendly personality
- Willingness to travel
- Proficient English.
- Public Speaking.
- Passionate about and engaged with the fast-changing world of digital.
- Commitment to deliver first class work every time.
- Excellent planning, analytical and organisational skills alongside high attention to detail
- Ability to analyse numerical data and pull out reasonable and rational conclusions to underpin innovative strategic plan.
- Strong understanding of holistic digital concepts, propositions, digital services

Additional Information

We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges - coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices.

If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head? Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough? We are full believers in education and support training, whether it be internally or externally. We support you.

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