Guest Support
5 mesi fa
CleanBnB è un’azienda innovativa con oltre 2.500 immobili in gestione esclusiva nel settore degli appartamenti in affitto breve o ad uso turistico.
La mission della società è di massimizzare i tassi di occupazione degli immobili, mantenendo elevati gli incassi attraverso il proprio know-how unico di dynamic pricing e prendendosi cura dell’ospite e dell’immobile durante il soggiorno grazie alle attività di accoglienza, check-in & check-out, assistenza e pulizia.
I punti di forza di CleanBnB sono i processi di gestione innovativi, il posizionamento del brand e la presenza diretta sul tutto il territorio nazionale.
**Guest Support - Gestione Ospiti BnB e Affitti Brevi**
**SEDE DI LAVORO: Milano (MM1 De Angeli)**
**Attività principali**
- Gestione operativa delle emergenze e dei problemi che si verificano durante i soggiorni;
- Controllo capillare della registrazione degli ospiti e gestione dei messaggi che arrivano sulle le chat dei portali Ota;
- Coordinamento dei team di accoglienza, manutentori e imprese di pulizia;
- Gestione dei self-check-in;
- Compilazione e implementazione dei file di reportistica attraverso Excel;
- Attività di back-office inerenti all’ingresso degli ospiti negli appartamenti;
- Supporto nell’implementazione delle procedure del team operativo;
- Monitoraggio e implementazione delle schede tecniche degli immobili.
**Cosa Cerchiamo?**
- Gradita esperienza in mansioni similari;
- Conoscenza fluente della lingua Inglese;
- Ottima conoscenza del pacchetto Office in particolare MS Excel;
- Capacità di coordinamento, pianificazione e organizzazione;
- Attenzione minuziosa per i dettagli e capacità di gestire più compiti contemporaneamente;
- Capacità di lavorare in team e di collaborare con i diversi dipartimenti aziendali;
- Ottima conoscenza della lingua inglese;
- Disponibilità a lavorare nei weekend al mese e nei giorni festivi (a rotazione);
- Precisione ed accuratezza;
- Passione per il settore turistico e dell’hospitality.
**Unisciti al nostro team**
Contratto di lavoro: Tempo pieno
Benefit:
- Supporto allo sviluppo professionale
Orario:
- Dal lunedì al venerdì
- Weekend
Domande di preselezione:
- Perché ti interessa questa posizione?
- Dobbiamo ricoprire questa posizione il prima possibile. Da quando saresti disponibile?
- Qual è la tua aspettativa economica (RAL desiderata)?
- Se domiciliato/a a Milano città?
Lingua:
- Inglese (Preferenziale)
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