Guest Support

6 mesi fa


Milano, Italia CleanBnB S.p.A. A tempo pieno

CleanBnB è un’azienda innovativa con oltre 2.500 immobili in gestione esclusiva nel settore degli appartamenti in affitto breve o ad uso turistico.

La mission della società è di massimizzare i tassi di occupazione degli immobili, mantenendo elevati gli incassi attraverso il proprio know-how unico di dynamic pricing e prendendosi cura dell’ospite e dell’immobile durante il soggiorno grazie alle attività di accoglienza, check-in & check-out, assistenza e pulizia.

I punti di forza di CleanBnB sono i processi di gestione innovativi, il posizionamento del brand e la presenza diretta sul tutto il territorio nazionale.

**Guest Support - Gestione Ospiti BnB e Affitti Brevi**

**SEDE DI LAVORO: Milano (MM1 De Angeli)**

**Attività principali**
- Gestione operativa delle emergenze e dei problemi che si verificano durante i soggiorni;
- Controllo capillare della registrazione degli ospiti e gestione dei messaggi che arrivano sulle le chat dei portali Ota;
- Coordinamento dei team di accoglienza, manutentori e imprese di pulizia;
- Gestione dei self-check-in;
- Compilazione e implementazione dei file di reportistica attraverso Excel;
- Attività di back-office inerenti all’ingresso degli ospiti negli appartamenti;
- Supporto nell’implementazione delle procedure del team operativo;
- Monitoraggio e implementazione delle schede tecniche degli immobili.

**Cosa Cerchiamo?**
- Gradita esperienza in mansioni similari;
- Conoscenza fluente della lingua Inglese;
- Ottima conoscenza del pacchetto Office in particolare MS Excel;
- Capacità di coordinamento, pianificazione e organizzazione;
- Attenzione minuziosa per i dettagli e capacità di gestire più compiti contemporaneamente;
- Capacità di lavorare in team e di collaborare con i diversi dipartimenti aziendali;
- Ottima conoscenza della lingua inglese;
- Disponibilità a lavorare nei weekend al mese e nei giorni festivi (a rotazione);
- Precisione ed accuratezza;
- Passione per il settore turistico e dell’hospitality.

**Unisciti al nostro team**

Contratto di lavoro: Tempo pieno

Benefit:

- Supporto allo sviluppo professionale

Orario:

- Dal lunedì al venerdì
- Weekend

Domande di preselezione:

- Perché ti interessa questa posizione?
- Dobbiamo ricoprire questa posizione il prima possibile. Da quando saresti disponibile?
- Qual è la tua aspettativa economica (RAL desiderata)?
- Se domiciliato/a a Milano città?

Lingua:

- Inglese (Preferenziale)


  • Guest Services Liaison

    4 settimane fa


    Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan OpportunityWe are looking for a skilled Guest Service Agent to join our Lifestyle Department at the 5-star Armani Hotel Milan, located in the heart of the famous Milan fashion district.Key Responsibilities:Be located in the Hotel Lobby to assist guests whenever required.Welcome and handle all walk-ins, providing exceptional customer...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    GUEST SERVICE AGENT INTERN **MAIN RESPONSIBILITIES**: - Welcome guests - Support the LS Manager and its team in administrative tasks - Support in managing guest requests in person and / or by phone - Learn to use sales techniques by offering services to the customer and interpreting his requests - Manage excellent relationships with colleagues from various...


  • Milano, Lombardia, Italia Starhotels S.P.A. A tempo pieno

    As a Guest Service Agent at Starhotels, you will be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure. Key responsibilities include:Key ResponsibilitiesRespond promptly to guest inquiries and provide information and assistance.Manage check-in and check-out activities, and other related...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    **GUEST COMMUNICATION INTERN** **MAIN RESPONSIBILITIES** - Learn to anticipate guest needs, handle guest enquires, and solve problems with the support of the team - Support in maintaining a high level of product and service knowledge in order to explain and sell services and facilities to guests - Support in assisting guests and escort them to locations...


  • Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department.• Be located in the Hotel Lobby in order to assist guests whenever required.• Welcome and handle all walk-ins.• Support the LSM and ALSM with any administrative duties.• Run required...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. - Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. - Support the LSM and ALSM with any administrative duties. - Run required...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. - Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. - Support the LSM and ALSM with any administrative duties. - Run required...


  • Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24169110 **Job Category** Food and Beverage & Culinary **Location** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...

  • Guest Assistant

    6 mesi fa


    Milano, Italia Lungarno Collection A tempo pieno

    **Guest Assistant - Portrait Milano** Lungarno Collection con piacere condivide l’opportunità per un talentuoso Guest Assistant di fare parte della squadra del Portrait Milano. La nostra ricerca si rivolge a professionisti che sappiano essere degli impeccabili “padroni di casa” per offrire un servizio d’eccellenza, combinando spontaneità e...


  • Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.MAIN RESPONSIBILITIES• Answer phone calls in an efficient and friendly manner.• Handle guests' requests in an appropriate manner.• Accept and deliver wake-up calls, messages and...


  • Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 23209093 **Job Category** Rooms & Guest Services Operations **Location** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Città Metropolitana di Milano, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...


  • Milano, Italia Armani Hotel Milano A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. - Support the LSM and ALSM with any administrative duties. - Run required...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. The knowledge of Chinese is considered a plus in order to obtain the job. - Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. -...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Service Agent to join our Lifestyle Department. The knowledge of Chinese is considered a plus in order to obtain the job. - Be located in the Hotel Lobby in order to assist guests whenever required. - Welcome and handle all walk-ins. -...


  • Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department. The knowledge of Chinese is considered a plus in order to obtain the job. **MAIN RESPONSIBILITIES**: - Answer phone calls in an efficient and friendly manner. - Handle guests’...

  • Guest Service Agent

    4 settimane fa


    Milano, Italia Marriott International, Inc A tempo pieno

    **Additional Information** **Job Number**24188069 **Job Category**Rooms & Guest Services Operations **Location**Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...


  • Milano, Lombardia, Italia Sonder A tempo pieno

    About SonderSonder is revolutionizing hospitality, making a world of better stays open to all. We're a unique brand with bespoke designs and a mix of rooms, suites, and apartments. Our mobile app ensures a seamless guest experience from check-in to checkout.The RoleRespond to guest requests, issues, and outreach using Sonder Service PrinciplesProvide...


  • Milano, Lombardia, Italia Marriott International A tempo pieno

    Job SummaryWe are seeking a highly organized and customer-focused Groups and Events Coordinator to join our team at Marriott International. As a key member of our sales and marketing team, you will be responsible for providing exceptional guest service and support to our clients and guests.Key ResponsibilitiesGuest Service and Support: Provide top-notch...

  • Guest Service Trainee

    2 settimane fa


    Milano, Italia Mandarin Oriental Hotel Group A tempo pieno

    **Mandarin Oriental Hotel Group** Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental...


  • Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Reception Team as **Guest Service Agent** at our **Hotel Business Palace** in the heart of** Milan**. As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries,...