On-site IT Service Specialist

1 settimana fa

Monselice, Italia Hitachi Energy A tempo pieno

In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.

Your responsibilities:

- Diagnose and resolve IT-related issues effectively and efficiently.
- Ensure that computers are delivered in a 'ready-to-use' condition for IT users.
- Provide ad-hoc training to users on common IT issues and guides them through self-service tools.
- Manage the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
- Conduct regular inventory checks for relevant hardware.
- Coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.
- Handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
- Identify and report potential risks that could impact the quality of OSS services.
- Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
- Host and assist third-party technicians.
- Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
- Adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
- Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
- Recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).
- Support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable).
- Responsible for the setup and deployment of hardware of various types of software. (when applicable).
- Your background:
- Diploma or degree in IT;
- Experience in similar roles is a plus;
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in Italian and English;
- Proactive and solution-oriented mindset;
- Ability to work independently;
- Legal authorization to work in applied location is required.

**Basic Info**

**Location**
- Monselice, Padova, Italy

**Job type**
- Full time

**Experience**
- Experienced

**Job function**
- IT, Telecom & Internet

**Contract**
- Regular

**Publication date**
- 2024-02-28

**Reference number**
- R0036768

  • On-site IT Service Specialist

    3 settimane fa

    Monselice, Italia Hitachi Energy A tempo pieno

    In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a...

  • On-site IT Service Specialist

    1 settimana fa

    Monselice, Veneto, Italia Hitachi Energy A tempo pieno

    In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a...

  • Service Coordinator

    7 giorni fa

    Monselice, Italia Hitachi Energy A tempo pieno

    As part of the Service Operation Team and being involved on the site activities mainly in Italy, main tasks are: - HSE documentation needed for site entrance (according to Customer requests, Hitachi Energy internal policy and Italian law). - Manage contacts with various stakeholders - Costs control over the various suppliers - Manage Improvement projects...

  • Site Acquisition Specialist

    1 settimana fa

    Monselice, Italia GIGROUP A tempo pieno

    Gi Group SpA, Agenzia per il Lavoro, ricerca per importante azienda cliente leader nel settore delle telecomunicazioni: SITE ACQUISITION SPECIALIST **La risorsa selezionata dovrà svolgere le seguenti attività**: Sopralluoghi per la verifica técnica e documentale preventiva alla definizione progettuale delle stazioni radio base; Redazione di...

  • Bushings Diagnostic Specialist

    2 giorni fa

    Monselice, Italia Hitachi Vantara Corporation A tempo pieno

    Description For our transformer service business, understanding the full potential of our technology and trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.Our Transformer Service business is part of the Global Product...

  • E-commerce Customer Service Specialist

    2 settimane fa

    Monselice, Italia Umana spa A tempo pieno

    Per importante Azienda in zona Monselice (PD) cerchiamo n. 1 **E- COMMERCE CUSTOMER SERVICE SPECIALIST.** La risorsa, inserita all’interno del team Digital, supporterà nella gestione operativa e nel coordinamento delle attività quotidiane del sito e nella relazione con i clienti, occupandosi delle seguenti attività: - Fornire soluzione su misura in...

  • E- Commerce Customer Service Specialist

    2 settimane fa

    Monselice, Italia Umana spa A tempo pieno

    Per importante Azienda in zona Monselice (PD) cerchiamo n. 1 **E- COMMERCE CUSTOMER SERVICE SPECIALIST.** La risorsa, inserita all’interno del team Digital, supporterà nella gestione operativa e nel coordinamento delle attività quotidiane del sito e nella relazione con i clienti, occupandosi delle seguenti attività: - Fornire soluzioni su misura in...

  • Bushings Diagnostic Specialist

    1 mese fa

    Monselice, Italia Hitachi Vantara Corporation A tempo pieno

    Description For our transformer service business, understanding the full potential of our technology and trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. Our Transformer Service business is part of the Global Product...

  • Bushings Diagnostic Specialist

    3 settimane fa

    Monselice, Italia Hitachi Vantara Corporation A tempo pieno

    Description For our transformer service business, understanding the full potential of our technology and trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. Our Transformer Service business is part of the Global Product...

  • Service Coordinator Internship

    2 mesi fa

    Monselice, Italia Hitachi Energy Italy S.P.A. A tempo pieno

    **Description** For our Business Unit Transformers based in Monselice (PD) we are looking for an intern who will support the Service Operation Team in coordinating the site activities mainly in Italy. Your responsibilities: - Prepare and review HSE documentation needed for site entrance (according to Customer requests, Hitachi Energy internal policy and...

  • E- Commerce Customer Service Specialist

    1 settimana fa

    Monselice, Veneto, Italia Umana spa A tempo pieno

    Per importante Azienda in zona Monselice (PD) cerchiamo n. 1 **E- COMMERCE CUSTOMER SERVICE SPECIALIST.**La risorsa, inserita all'interno del team Digital, supporterà nella gestione operativa e nel coordinamento delle attività quotidiane del sito e nella relazione con i clienti, occupandosi delle seguenti attività:- Fornire soluzioni su misura in modo...

  • Bushings Diagnostic Specialist

    2 giorni fa

    Monselice, Italia Hitachi Vantara Corporation A tempo pieno

    Description For our transformer service business, understanding the full potential of our technology and trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.Our Transformer Service business is part of the Global Product...

  • Transformer Service Manager Italy

    2 giorni fa

    Monselice, Italia Hitachi Vantara Corporation A tempo pieno

    Description You will lead the Transformer Service Organizations in Italy, based in Monselice. Reporting to the Hub Europe Transformer Service Manager, you will implement the Global Service Strategy and drive Service Growth in the referred Markets, and drive Service Growth, achieving Growth and Performance targets while optimizing the utilization of service...

  • Bushings Diagnostic Specialist

    4 settimane fa

    Monselice, Italia Hitachi Vantara Corporation A tempo pieno

    Description For our transformer service business, understanding the full potential of our technology and trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose. Our Transformer Service business is part of the Global Product...

  • Transformer Service Manager Italy

    5 giorni fa

    Monselice, Italia Hitachi Vantara Corporation A tempo pieno

    Description You will lead the Transformer Service Organizations in Italy, based in Monselice. Reporting to the Hub Europe Transformer Service Manager, you will implement the Global Service Strategy and drive Service Growth in the referred Markets, and drive Service Growth, achieving Growth and Performance targets while optimizing the utilization of service...

  • Technical Service Engineer

    2 giorni fa

    Monselice, Italia Baxter A tempo pieno

    Vantive: A New Company Built On Our LegacyBaxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company.Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve.We believe Vantive will not only build our leadership in the kidney care...

  • Service Coordinator Internship

    1 settimana fa

    Monselice, Veneto, Italia Hitachi Energy A tempo pieno

    For our Business Unit Transformers based in Monselice (PD) we are looking for an intern who will support the Service Operation Team in coordinating the site activities mainly in Italy.Your responsibilities: Prepare and review HSE documentation needed for site entrance (according to Customer requests, Hitachi Energy internal policy and Italian law); Manage...

  • Technical Service Engineer

    2 mesi fa

    Monselice, Italia Baxter A tempo pieno

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Technical Service Engineer

    3 settimane fa

    Monselice, Italia Baxter A tempo pieno

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Technical Service Engineer

    4 giorni fa

    Monselice, Italia Baxter A tempo pieno

    Vantive: A New Company Built On Our Legacy Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...