Knowledge Manager

5 mesi fa

Collegno, Italia uBroker SpA A tempo pieno

**Descrizione dell'azienda**:
uBroker è un'azienda che opera nel settore delle utilities (luce e gas), impegnata in un ambizioso processo di trasformazione digitale volto a migliorare l'efficienza operativa e la customer experience. Stiamo cercando un esperto di knowledge base che supporti il nostro team e i nostri collaboratori durante questa fase cruciale.

**Responsabilità principali**:

- **Gestione e Manutenzione della Knowledge Base**:

- Creare, organizzare e mantenere la knowledge base aziendale.
- Garantire che le informazioni siano accurate, aggiornate e facilmente accessibili a tutti (Risorse interne e Clienti)
- **Supporto all'utilizzo della KB**:

- Fornire supporto continuo ai collaboratori per l'utilizzo della knowledge base.
- Rispondere alle domande e risolvere problemi relativi alla formazione e alle procedure operative.
- **Integrazione e Ottimizzazione dei Sistemi**:

- Integrare la knowledge base con i sistemi aziendali esistenti (come CRM e app interne).
- Collaborare con i team IT per implementare miglioramenti tecnologici.
- **Formazione e Sviluppo**:

- Creare materiali formativi e condurre sessioni di formazione per le nuove risorse
- Monitorare l'efficacia della formazione e apportare miglioramenti continui
- **Analisi dei Dati**:

- Monitorare e analizzare l'utilizzo della knowledge base per identificare aree di miglioramento.
- Raccogliere feedback dai collaboratori per ottimizzare i contenuti e i processi.
- **Monitoraggio e manutenzione dei canali di ingaggio**:

- Monitorare e analizzare i flussi dei diversi canali di ingaggio (Telefono, Mail, Chat. Aapp, Chatbot,)
- In particolare configurare ed allenare i chatbot

**Requisiti**:

- Laurea in Informatica, Comunicazione, Gestione delle Informazioni o campi affini.
- Esperienza comprovata nella gestione di knowledge base o in ruoli simili.
- Eccellenti capacità di scrittura e comunicazione.
- Conoscenza degli strumenti di gestione delle informazioni e dei sistemi CRM.
- Capacità di analizzare dati e metriche per ottimizzare i contenuti.
- Forte orientamento al cliente e capacità di lavorare in team.
- Conoscenza delle tecnologie digitali e delle best practice di trasformazione digitale.

**Cosa Offriamo**:

- Ambiente giovane, dinamico e stimolante
- Partecipazione a Corsi di formazione
- Possibilità di crescita professionale
- Libreria, Free coffee, cornetto artigianale lunedì mattina

Contratto di lavoro: Tempo indeterminato

Benefit:

- Assicurazione sulla vita
- Bevande gratis
- Buoni pasto
- Cellulare aziendale
- Computer aziendale
- Convenzioni aziendali
- Distributori automatici di snack e bevande
- Fondo pensione
- Lavoro da casa
- Parcheggio libero
- Snack gratis

Orario:

- Dal lunedì al venerdì

Requisito linguistico flessibile:

- Italiano non richiesto

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo
- Maggiorazione lavoro notturno
- Quattordicesima
- Straordinario
- Tredicesima

Istruzione:

- Laurea magistrale (o specialistica) (Preferenziale)

Esperienza:

- Knowledge Manager: 1 anno (Obbligatorio)

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