Operations Specialist

2 mesi fa


Milano, Italia Otoqi A tempo pieno

Otoqi è una startup tech all'avanguardia che sta **rivoluzionando il settore della logística automobilistica.**

**La nostra missione è trasformare il modo in cui viene effettuato il trasporto di veicoli.**

Dall'Arval a Enjoy, tutti i professionisti dell'industria automobilistica si affidano a noi, che siano costruttori, noleggiatori, concessionari o specialisti del carsharing.

Otoqi si impegna affinché i vostri veicoli siano trasportati in modo rapido, efficiente e senza problemi in tutta Europa, offrendo servizi di trasporto, consegna e concierge automobilistico di alta qualità.

Fondata nel 2016 nel cuore di Parigi, Otoqi ha rapidamente esteso le sue attività in Italia e in Germania ed è determinata a continuare la sua espansione per diventare leader europeo.

**Otoqi in cifre è**:
2000+ autisti

150.000+ veicoli spostati

Foundraising di 6MЄ e serie A nel 2021

3 paesi : Francia, Italia, Germania

‍️ 80 collaboratori

**A proposito del ruolo**
- Vuoi far parte della nostra espansione internazionale? Stiamo cercando il nostro futuro _**_Operations Specialist_**_ da far salire a bordo_

**Le tue missioni**_ _
- Garante dell’esecuzione delle missioni in tempo reale (Live Ops), della soddisfazione dei nostri clienti e della gestione dell’intera comunità di drivers, ci aiuterai a :_
- Monitorare le operazioni su base giornaliera: convalida delle missioni, risoluzione degli eventuali problemi al fine di garantire che tutte le missioni vengano portate a termine
- Gestire la comunità di drivers creando buone relazioni di fiducia a lungo termine, sarai il loro punto di riferimento prima, durante e dopo lo svolgimento della missione
- Gestire il back office cliente e assegnare un numero massimo di missioni ai nostri drivers
- Seguire le missioni in tempo reale per garantirne il corretto invio e assegnazione ai drivers
- Proporre ai responsabili delle operazioni soluzioni a tutti i problemi operativi
- Fornire feedback pertinenti al dipartimento Drivers Acquisition per comprendere le reali esigenze di assunzioni in termini di quantità e qualità

**Profilo**
- Sei proattivo, organizzato e hai un vero talento per l'azione e il problem solving
- Sei dinamico e desideroso di imparare da un diverso insieme di situazioni in un ambiente ad alta velocità e crescita
- Sei un risolutore naturale di problemi, gestisci bene lo stress e la pressione e sei in grado di gestire un processo decisionale critico in un ambiente frenetico
- Hai eccellenti capacità interpersonali che ti rendono un buon comunicatore in grado di spiegare situazioni complesse a diversi interlocutori
- Sei a tuo agio al telefono, sei multitasking
- Non hai problemi a parlare in italiano e in inglese (il francese è un plus)

**Cosa offriamo**
- Grande opportunità di partecipare alla creazione di una struttura efficiente e snella
- Ufficio a Milano con un ambiente divertente, giovane e internazionale
- Possibilità di migliorare i nostri processi rendendoli più veloci ed efficienti
- Ticket restaurant e benefit in ufficio
- RAL 21-24K euro lordi


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