Workplace End-point Manager

2 mesi fa

Milano, Italia Generali Italia A tempo pieno

The Workplace End-Point Manager is accountable and responsible for:

- Running and continuous improving all the Workplace End-Point Management services in respect of i) Group Policies, ii) contracted SLAs Vs GOSP served Legal Entities and iii) internal OLA vs other GOSP divisions; the responsibility and the accountability include all Countries and services in scope of the Target Operating Model including:

- End User IT Workplace Hardware Management;
- SW Images first installation, SW Distribution & Patching (SCCM, INTUNE, AUTOPILOT);
- OS Management (WINDOWS/ MAC);
- Mobile Device Management (MDM, MAM, BYOD);
- Printing Managed Service;
- Virtual Desktop & Applications deployment (CITRIX, AVD, WINDOWS365);
- End-point monitoring and analytics;
- Workplace Asset Management (CMDB);
- Device Warehousing and logistic.
- Maintaining and constantly reviewing the Group Workplace End-Point Management Services Catalogue and Standards to guarantee that they are: i) fulfilling company needs, ii) aligned with best-of-breed technologies and market standards, iii) applied with limited and justified exceptions throughout all GOSP served legal entities, iv) maximizing the reduction of GHG emission towards the achievement of the Group Sustainability Targets.
- Designing, Deploying, Running and Continuous improvement of the Workplace Target Operating Model and extend it to all Countries serviced by GOSP to implement standardization and exploit efficiency through economies of scale and scope.

Main tasks for Workplace End-Point Manager are:

- Plan, organize, engage the Workplace End-User central but geographically distributed team to deliver Department responsibilities and targets;
- Collaborate with the GOSP Workplace User Help-Desk Team to deliver and continuously improve Workplace proximity services and with other GOSP Workplace Departments and Units for what End-Point management services are concerned;
- Collaborate with GOSP Security to implement Security Operations requirements to all Workplace End-Points;
- Collaborate with Group Procurement to plan and manage existing Workplace contracts renewal and to prepare and run tenders including Workplace services and Workplace End-Point buying/leasing/management as-a-service;
- Collaborate with GOSP Infrastructure Operations to define and continuously improve availability, reliability and features of Infrastructure Capabilities enabling Workplace Services delivery (e.g. Network, X86);
- Collaborate with GOSP CTOs and BRMs to estimate efforts for Customer Demands with Workplace End-Point Management activities;
- Produce and report weekly/monthly/quarterly Workplace End-Users analytics, KPIs and Services Technical Measures to monitor services consumption, SLA/OLAs and to identify opportunity of service optimization;
- Contribute to the implementation of Operational Excellence (OpEx) programs for what Workplace initiatives are concerned;
- Cascade periodically to Workplace teams Group Strategy and GOSP Strategy updates;
- Support Workplace Teams to enable “Decarbonization” and “Diversity Equity and Inclusion” (DEI) programs.

**Requirements**:

- Transformation and change management skills applied in Target Operating Model in IT and Operations are required;
- Strong balance between hard and soft skills is required;
- Proven structured communication and problem-solving skills are mandatory;
- The ability to work under pressure and handle stress.

**Skills**:

- Problem-solving and analytical skillset;
- Structured Communication skills and ability to manage a wide array of different stakeholders;
- Strong operational focus, ability to drive topics and deliver results;
- Proven Vendor Management skills in multi-country contracts;
- Fluent English, another European and/or other language is a plus;
- A bachelor's / University degree in Business, Computing, Engineering, or related field.

Notes:

- Based in Milan Headquarters;
- Available for frequent working travel in Generali Group Legal Entities (mainly in Europe).

  • Store Operations Manager

    2 mesi fa

    Milano, Italia END A tempo pieno

    END. is a contemporary menswear and womenswear retailer that combines the best of luxury fashion and emerging designers with the most exclusive sport and streetwear. END. have leveraged brand trust and consumer engagement to build credibility with brands and set up unique collaborations and exclusive designs. Bringing a highly curated selection of more than...

  • Store Employee Experience Manager

    1 settimana fa

    Milano, Italia END A tempo pieno

    END. is a contemporary menswear and womenswear retailer that combines the best of luxury fashion and emerging designers with the most exclusive sport and streetwear. END. have leveraged brand trust and consumer engagement to build credibility with brands and set up unique collaborations and exclusive designs. Bringing a highly curated selection of more than...

  • Workplace O365

    2 giorni fa

    Milano, Italia Generali Italia A tempo pieno

    S/He is responsible, as GOSP Workplace O365 & Collaboration Department to design, implement and run the Target Operating Model for Workplace O365 & Collaboration services for the Countries serviced by GOSP. The Workplace O365 & Collaboration Manager is accountable and responsible for: - Running and continuous improving of Workplace O365 & Collaboration...

  • Supervisor

    1 settimana fa

    Milano, Italia END A tempo pieno

    Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you. **SUPERVISOR - FULL-TIME, TEMPORARY, MILAN** END. provides by far the widest range of menswear fashion available anywhere in the...

  • Store Supervisor

    2 giorni fa

    Milano, Italia END A tempo pieno

    Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you. **STORE SUPERVISOR - FULL-TIME, TEMPORARY, MILAN** END. provides by far the widest range of menswear fashion available anywhere in...

  • Workplace User Help-desk Manager

    2 giorni fa

    Milano, Italia Generali Italia A tempo pieno

    The Workplace User Help-Desk Manager is accountable and responsible for: - Running and continuous improving of Workplace User Help-Desk Services in respect of i) Group Policies, ii) contracted SLAs Vs GOSP served Legal Entities and iii) internal OLA vs other GOSP divisions; the responsibility and the accountability include all Countries and services in...

  • Supervisor

    2 mesi fa

    Milano, Italia End. A tempo pieno

    Recognised as one of the fastest growing Companies in the UK, it's a really exciting time to be joining END. If you're positive, passionate and dedicated and want to be part of our future success this could be the role for you. SUPERVISOR – FULL-TIME, TEMPORARY, MILAN END. provides by far the widest range of menswear fashion available anywhere in the...

  • Global IT Workplace Manager

    2 giorni fa

    Milano, Italia Amplifon Group A tempo pieno

    **Who we are** **Amplifon **is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across...

  • Digital Workplace Service Manager

    2 mesi fa

    Milano, Italia AXL Spa - Agenzia per il lavoro A tempo pieno

    AxL S.p.A., divisione Alti Profili, ricerca e seleziona per storico gruppo leader nel campo dell'energia rinnovabile e della sostenibilità un*: **Digital Workplace Service Manager** La risorsa coordinerà a livello internazionale attività e risorse a supporto del Workplace IT. Nello specifico: - gestirà progetti informatici e la loro messa in servizio,...

  • Workplace Advisory, Intern

    2 mesi fa

    Milano, Italia JLL A tempo pieno

    JLL supports the Whole You, personally and professionally. About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. We’re a Fortune 500 company. We work across 80 countries, in 280...

  • Técnico Workplace

    2 mesi fa

    Milano, Italia Appcoder A tempo pieno

    Compiti Siamo un'azienda di consulenza informatica che fornisce soluzioni tecnologiche avanzate e servizi IT di alta qualità a clienti in tutto il mondo. La nostra missione è aiutare le aziende a ottenere il massimo valore dalla loro infrastruttura IT, migliorando l'efficienza operativa e la sicurezza dei dati. Stiamo attualmente ricercando un tecnico...

  • Tecnico Workplace

    2 mesi fa

    Milano, Italia Appcoder A tempo pieno

    CompitiSiamo un'azienda di consulenza informatica che fornisce soluzioni tecnologiche avanzate e servizi IT di alta qualità a clienti in tutto il mondo. La nostra missione è aiutare le aziende a ottenere il massimo valore dalla loro infrastruttura IT, migliorando l'efficienza operativa e la sicurezza dei dati. Stiamo attualmente ricercando un tecnico...

  • Tecnico Workplace

    1 settimana fa

    Milano, Italia Appcoder A tempo pieno

    CompitiSiamo un'azienda di consulenza informatica che fornisce soluzioni tecnologiche avanzate e servizi IT di alta qualità a clienti in tutto il mondo. La nostra missione è aiutare le aziende a ottenere il massimo valore dalla loro infrastruttura IT, migliorando l'efficienza operativa e la sicurezza dei dati. Stiamo attualmente ricercando un tecnico...

  • Técnico Workplace

    4 giorni fa

    Milano, Italia Appcoder A tempo pieno

    Compiti Siamo un'azienda di consulenza informatica che fornisce soluzioni tecnologiche avanzate e servizi IT di alta qualità a clienti in tutto il mondo. La nostra missione è aiutare le aziende a ottenere il massimo valore dalla loro infrastruttura IT, migliorando l'efficienza operativa e la sicurezza dei dati. Stiamo attualmente ricercando un tecnico...

  • Country Manager

    1 settimana fa

    Milano, Italia Check Point Software Technologies Ltd. A tempo pieno

    **Your Impact & Responsibilities**: We are looking for our next Country Manager in italy to lead our local sales organization to great things! As the country leader, you will be tasked with directly managing the local sales teams (Direct Touch and Channel Sales) as well as indirectly managing the Presales, Marketing and Finance teams. In this key role you...

  • Tecnico Workplace

    1 mese fa

    Milano, Italia Appcoder A tempo pieno

    Compiti Siamo un'azienda di consulenza informatica che fornisce soluzioni tecnologiche avanzate e servizi IT di alta qualità a clienti in tutto il mondo. La nostra missione è aiutare le aziende a ottenere il massimo valore dalla loro infrastruttura IT, migliorando l'efficienza operativa e la sicurezza dei dati. Stiamo attualmente ricercando un tecnico...

  • End User Service Manager

    2 settimane fa

    Milano, Italia HAYS A tempo pieno

    End User - Service Manager - Data Center - Service Desk La tua nuova azienda Hays Solutions, società del gruppo multinazionale Hays, quotata al London Stock Exchange, offre servizi di consulenza in ambito Information Technology con l'obiettivo di contribuire al successo e al progresso tecnologico delle aziende. Nell’ambito di un ambizioso piano di...

  • Workplace & Procurement Operator

    1 settimana fa

    Milano, Italia Natixis Milan Branch A tempo pieno

    **Description de l’entreprise**: Natixis Corporate & Investment Banking has a longstanding presence in Italy. We serve corporations, financial institutions and financial sponsors active in the country, drawing on the combined expertise of our 75 plus Milan Branch team members and our business lines globally. We accompany our clients on the strategic...

  • Workplace & Procurement Operator

    1 mese fa

    Milano, Italia Natixis Milan Branch A tempo pieno

    **Description de l’entreprise**: Natixis Corporate & Investment Banking has a longstanding presence in Italy. We serve corporations, financial institutions and financial sponsors active in the country, drawing on the combined expertise of our 75 plus Milan Branch team members and our business lines globally. We accompany our clients on the strategic...

  • Project Manager | Modern Workplace, O365, Spfx, Powerplatform

    4 giorni fa

    Milano, Italia Avanade Spain Sl A tempo pieno

    Country: Italy Cities: Milan, Rome, Turin See things in Microsoft O365 that others miss? So do we!Sfruttare appieno la forza delle tecnologieMicrosoft O365significa contribuire alla diffusione di strutture moderne e flessibili che diverse realtà clienti possano utilizzare a vantaggio diWorkplace Experience, Future of Work, produttività e benessere...