Consultant Processes Support

1 mese fa


Milano, Italia Dekra A tempo pieno

Ruolo- Consultant Processes Support- Area- Automotive- Back Office- N° Posizioni- 1- Sede di lavoro- Milano- Tipo di contratto- Da valutare- Principali ResponsabilitàLa risorsa supporterà le concessionarie automobilistiche nella giusta applicazione dei **Processi di Vendita**, al fine di implementarli e fornire al Cliente finale un’esperienza di livello Premium. La principale mansione della risorsa sarà la gestione dell’attività di Mystery Shopping, dall’organizzazione di webinar per la preparazione della Rete, alla creazione di linee guida ed al monitoraggio dell’attività. La risorsa si occuperà delle seguenti attività:

- Organizzazione delle rilevazioni trimestrali di Mystery Shopping
- Creazione dei materiali per la miglior preparazione dei Concessionari all’attività di Mystery Shopping (es. aggiornamento website dedicato, webinar, linee guida e presentazioni ppt)
- Analisi dei risultati dell’attività di Mystery Shopping, reporting interno e predisposizione delle relative presentazioni
- Supporto nell’implementazione di progetti relativi alla Retail Customer Experience
- Supporto alla preparazione e organizzazione delle attività di Coaching sulla Rete

La risorsa, da inserire in un contesto denso di obiettivi ambiziosi, con reali possibilità di crescita all’interno e sviluppo trasversale, coopererà costruttivamente al raggiungimento del miglior risultato del progetto attivandosi proattivamente anche per la diffusione ed il rispetto dei valori aziendali.
- Titolo di studio- Laurea- Requisiti minimi- Laurea in Economia o Marketing
- **Conoscenza del Pacchetto Office, in particolare Excel e Power Point**:

- **Buona conoscenza della lingua inglese (almeno B2)**:

- Precisione ed affidabilità
- Rapido apprendimento
- Capacità organizzative
- Orientamento ai risultati
- Team Working
- **Buone capacità relazionali**:

- Disponibilità immediata
- Requisiti Preferenziali- **Esperienza pregressa settore Automotive/Consulenza ambito sviluppo rete**:

- Conoscenza di Wordpress
- Compenso, benefit, Kit ICT- Compenso da valutare
- Ticket Restaurant
- KIT ICT: PC



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