Customer Service Assistant
2 settimane fa
The Customer Service Representative (CSR)
provides exemplary customer service and support to customers by being able to
proactively navigate and diagnose customer needs and respond using a wide and
dynamic base of information and resources.
The CSR interfaces with customers and
coordinates with multiple business and functional partners to deliver
exceptional service to customers and contributes to AgCo business success. The
CSR manages the entry of orders, from initial contact with the customer or
electronic channel, through material flow, until the product arrives to the
customer at the correct time, with the correct product, with the correct
equipment and correct paperwork. In the event of a service failure, the
CSR initiates the corrective action for resolution of the failure, and takes
the lead position in resolution for the customer. It is expected that the CSR
knows what it takes to go above and beyond the daily calls from customers; to
build and maintain customer loyalty and confidence.
Job Qualifications
- Order
Management: Handles routine and non-routine customer order activities
- Inventory Management & Logistics: manages local distribution
warehouse inventory in collaboration with Supply Chain
- Customer account management: manages customer account in
collaboration with Sales, Credit and Accounts Receivables.
- Reporting,
Metrics, Audits: supports Sales and overall Business by providing
appropriate Customer, Sales, Customer Complaints.
About DowDuPont
DowDuPont (NYSE: DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the
intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty
products sectors that will lead their respective industries through productive, science-based innovation to meet the
The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials
Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies.
Information on the division alignment will be provided during the recruitment process.
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