Client Care Advisor

2 settimane fa

Milano, Italia Tiffany & Co A tempo pieno

**Position**:
The Client Care Advisor is a highly skilled individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and Retail). The Client Care Advisor finds ways to provide an exceptional Tiffany Experience. They are brand advocates delivering the highest service levels to every client and developing strong and lasting client relationships.

The Tiffany & Co. Client Care Advisor will exhibit skills in the following competencies:

- **Credibility**: Demonstrates character, displays professionalism, models agility.
- **Expertise & Judgment**: Demonstrates expertise and business acumen, applies judgment, and takes calculated risks.
- **Strategy & Innovation**: Thinks strategically, inspires creativity, plans and organizes.
- **Partnership**: Collaborates productively, cultivates and manages talent, communicates with impact.

**Execution**: Strives for excellence, delivers results, and measures outcomes.

**Service Excellence**
- Build enduring client relationships and inspire loyalty to our brand by creating a warm welcome and providing a personal service that ensures clients feel truly valued, which differentiates Tiffany & Co. from the competition.
- Act as a trusted authority and honour commitments to reduce client effort in answer to their enquiry or in resolution of their issue.
- Be curious and interested in the product range that we have availability and refresh knowledge on a regular basis.
- As the client advocate, uphold integrity and accountability of internal departments and business processes to resolve client dissatisfaction and amplify confidence and loyalty. Be familiar with the customer journey to ensure that the client receives the most relevant and accurate response.
- Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client’s experience.

**Gain and Grow Market Share**
- Work collaboratively to achieve individual and department sales plan, through use of strategic selling skills to execute sales opportunities and following through with enquiries to generate future sales opportunities.
- Utilise cross-selling, up-selling and promote add-on and personalisation opportunities to maximise the value from a customer interaction
- Consistent realisation and focus on the team’s conversion rate and average transaction value metrics and looking for and suggesting ways to drive improvement.

**Efficiency and Productivity**
- Respond to customer needs in a consistently efficient, accurate and timely manner.
- Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence and adhere to business processes and policies
- Consistently meet departmental productivity KPIs

**Clienteling**
- Cultivate and maintain relationships to create a portfolio of relevant clients.
- Leverage portfolio data to execute appropriate client outreach plans
- Acknowledge and celebrate milestone events to maximise opportunities that create lifetime memories for our customers and support opportunities for repeat purchase

**Requirements**:

- Superior communication and interpersonal skills.
- Previous sales or service experience in a retail or contact center environment.
- Familiarity with website technology, website navigation and terminology associated with e-commerce.
- Flexibility with work schedule; weekends as required.
- Must have authorization to work and remain in the Italy
- Professional fluency (written and verbal) at least in a second language relevant to the EMEA markets supported

LI-SM1

  • Client Care Advisor

    2 ore fa

    Milano, Lombardia, Italia STAFF SPA A tempo pieno

    Permanent Staffing, divisione di Staff S.p.a, seleziona per azienda di lusso la figura di Client Care Advisor, **appartenente alle Categorie Protette L.68/99 **da inserire nel backoffice** **della boutique di Milano centro con disponibilità sia part-time che full-time.Il profilo ideale che stiamo selezionando è:- Persona qualificata che gestisca le diverse...

  • Client Care Advisor

    2 settimane fa

    Milano, Italia Tiffany & Co. A tempo pieno

    The Client Care Advisor is a highly skilled individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and Retail). The Client Care...

  • Client Care Advisor

    38 minuti fa

    Milano, Lombardia, Italia Tiffany & Co. A tempo pieno

    The Client Care Advisor is a highly skilled individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. Personal Shopping, E-Commerce, Customer Service and Retail). The Client Care...

  • Client Care Advisor

    1 settimana fa

    Milano, Italia STAFF SPA A tempo pieno

    Permanent Staffing, divisione di Staff S.p.a, seleziona per azienda di lusso la figura di Client Care Advisor, **appartenente alle Categorie Protette L.68/99 **da inserire nel backoffice** **della boutique di Milano centro con disponibilità sia part-time che full-time. Il profilo ideale che stiamo selezionando è: - Persona qualificata che gestisca le...

  • Beauty Consultant/advisor

    1 settimana fa

    Milano, Italia Manpower srl A tempo pieno

    Manpower Group, per prestigioso gruppo internazionale leader nel settore beauty e make-up, ricerca la figura di **BEAUTY ADVISOR**. La risorsa sarà inserita nel punto vendita di un contesto dinamico come Beauty Advisor e si occuperà di accogliere i clienti e offrire consulenze personalizzate a seconda delle loro esigenze, sull’asse Skin-care e Make-up e...

  • Beauty Advisor

    2 ore fa

    Milano, Lombardia, Italia C2C Srl A tempo pieno

    **C2C - Close To Consumer** è attiva nel settore delle promozioni di vendita, del merchandising e dell'organizzazione di eventi ed è una società di Gi Group, prima Agenzia per il Lavoro Italiana con oltre 200 filiali sul territorio nazionale e più di 1800 professionisti nel settore delle Risorse Umane.**CHI CERCHIAMO**:per un'importante azienda leader...

  • Client Advisor

    3 giorni fa

    Milano, Italia Officine Panerai A tempo pieno

    Codice di riferimento: 93566**Client Advisor**: - Milano, 25, IT- PermanentFondata nel 1860 a Firenze come laboratorio, bottega e successivamente scuola di orologeria, Panerai è rinomata per la produzione di strumenti di alta precisione per la Marina Militare Italiana con un occhio di riguardo all’innovazione e alla funzionalità. Protette come segreti...

  • Beauty Advisor

    2 mesi fa

    Milano, Italia C2C Srl A tempo pieno

    **C2C - Close To Consumer** è attiva nel settore delle promozioni di vendita, del merchandising e dell'organizzazione di eventi ed è una società di Gi Group, prima Agenzia per il Lavoro Italiana con oltre 200 filiali sul territorio nazionale e più di 1800 professionisti nel settore delle Risorse Umane. **CHI CERCHIAMO**:per un'importante azienda leader...

  • Client Advisor

    2 settimane fa

    Milano, Italia LUXETALENT A tempo pieno

    Da Luxe Talent, società di consulenza internazionale di reclutamento e formazione specializzata in moda, lusso, retail e FMCG, stiamo cercando la figura di **Client Advisor **da inserire nel team di un noto brand di lusso contemporaneo, per la loro boutique situata a **Milano.** Nella nostra agenzia di consulenza per il reclutamento e formazione lavoriamo...

  • Client Advisor

    2 mesi fa

    Milano, Italia LUXETALENT A tempo pieno

    Da Luxe Talent, società di consulenza internazionale di reclutamento e formazione specializzata in moda, lusso, retail e FMCG, stiamo cercando la figura di **Client Advisor **da inserire nel team di un noto brand di lusso contemporaneo, per la loro boutique situata a **Milano.** Nella nostra agenzia di consulenza per il reclutamento e formazione lavoriamo...

  • Beauty Skin Care Specialist

    2 mesi fa

    Milano, Italia RETAIL CARE GROUP A tempo pieno

    Retail Care Group, agenzia di Field Marketing di Milano attiva dal 1998, ricerca per azienda leader nel settore beauty care, un/a **Beauty Skin Care Specialist** per un progetto di consulenza in farmacia ed erboristeria. **MANSIONI**: L’obiettivo del Brand coinvolto è di coinvolgere la clientela, con un nuovo modello di cosmesi personalizzata, studiata e...

  • Beauty Consultant Skin Care

    6 giorni fa

    Milano, Italia RETAIL CARE GROUP A tempo pieno

    Retail Care Group, agenzia di Field Marketing di Milano attiva dal 1998, ricerca per azienda leader nel settore beauty care, un/a **Beauty Consultant Skin Care** per un progetto di consulenza in farmacia ed erboristeria. **MANSIONI**: L’obiettivo del Brand coinvolto è di coinvolgere la clientela, con un nuovo modello di cosmesi personalizzata, studiata e...

  • Client Advisor Montenapoleone

    2 mesi fa

    Milano, Italia RIMOWA GmbH A tempo pieno

    Company: Loro Piana - Country / Region : Italia - City : Milan - Business group: Moda e pelletteria - Contract type: Impiego a tempo indeterminato - Function: Vendite - Experience required: Almeno 3 anni - Reference No.: LORP02037 - Date of publication: 2023.06.23 POSITION The Client Advisor represents the Company with clients in our Boutique/Stores, Is...

  • Client Advisor

    4 ore fa

    Milano, Lombardia, Italia Dolce & Gabbana A tempo pieno

    We are currently seeking a Client Advisor for our Boutique Dolce&Gabbana Casa located in Milano, Italy. As a Client Advisor, you will act as the Brand ambassador, ensuring top-notch service for each customer. Primary Responsibilities Promote and recommend products based on the unique needs of our international clientele. Provide exceptional customer...

  • Customer Care Advisor

    2 settimane fa

    Milano, Italia Polestar A tempo pieno

    Passion - you have it. For people, the EV revolution, our products, and align with our sustainable mission to improve the society we live in. Your passion is energetically fueled through the social exchange and by providing exceptional service. Sounds like you? You know what to do! **Let us describe the challenge we offer** The people at Polestar believe...

  • Medical Advisor Acute Care

    3 settimane fa

    Milano, Italia AstraZeneca A tempo pieno

    **Medical Advisor Acute Care** At AstraZeneca, we believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve, no matter where you start with us. Acute Care will focus on the management of major bleedings associated with...

  • Client Advisor

    2 mesi fa

    Milano, Italia Adecco Italia A tempo pieno

    Per storica azienda italiana leader nel settore complementi di arredo lusso, ricerchiamo Client advisor da inserire presso loro punto vendita a Scalo Milano La risorsa si occuperà di: - accogliere e assistere il cliente durante tutte le fasi di vendita, identificandone le esigenze; - trasmettere al cliente i valori distintivi del Brand; - organizzare e...

  • Client Advisor

    3 settimane fa

    Milano, Italia Dolce & Gabbana A tempo pieno

    We are currently looking for a Client Advisor for our Boutique based in Milano.As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.Key Responsibilities Promote and sell products by identifying our international customers' needs.Deliver outstanding customer service and build...

  • Client Advisor

    2 settimane fa

    Milano, Italia Dolce & Gabbana S.R.L. A tempo pieno

    We are currently looking for a Client Advisor for our Boutique based in Milano.As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.Key ResponsibilitiesPromote and sell products by identifying our international customers' needs.Deliver outstanding customer service and build long-term...

  • Client Advisor

    2 settimane fa

    Milano, Italia Dolce & Gabbana S.R.L. A tempo pieno

    We are currently looking for a Client Advisor for our Boutique based in Milano.As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.Key ResponsibilitiesPromote and sell products by identifying our international customers' needs.Deliver outstanding customer service and build long-term...