Director of Rooms

6 mesi fa

Roma, Italia Marriott International, Inc A tempo pieno

**N. Posizione** 24108903

**Categoria la Posizione** Rooms & Guest Services Operations

**Sede** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA

**Tipologia** Full-Time

**Lavora da remoto?** N

**Trasferimento?** N

**Tipo posizione** Management

At the historical St. Regis Rome we are casting for a Director of Rooms.

Reporting to the General Manger of the Hotel, the Director of Rooms will manage the Rooms Team in order to provide exquisite staying experiences for guests at Rome’s best address.

**ABOUT US**

Introduced to Roman society in 1864, the architecturally iconic St. Regis Rome is located in one of the city's most impressive palazzos. The pioneer St. Regis in Europe and a social beacon for Romans and international travelers, the hotel has emerged to define a new era of luminosity: a contemporary take on a historic address, St. Regis Rome has shed its former bearing and stepped out, into the limelight to truly own Rome. Radiant and luminous, it combines fearless elegance, disruptive artistry and discerning enlightenment, with proudness to host each guest providing the best service to make everyday exquisite.

**YOUR CHALLENGE**

Functions as the strategic business leader of the property's Rooms department, the Rooms Division manager is responsible for planning, developing, implementing and evaluating the quality of property’s rooms. The position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives, ensuring that Rooms operations meet the brand’s standards, targets customer needs. At the same time, he/she takes care of employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. The Rooms Division manager develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company; he/she is the internal point of reference for external contracts in terms of security and Rooms Department activities.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**TASKS AND RESPONSABILITIES**

**Leading Rooms Team**
- Champions the brand’s service vision for product and service delivery.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Monitors and promotes room rates, specials, and promotions at the residence.

**Managing Profitability**
- Analyzes service issues and identifies trends.
- Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Reviews and audits expenses.

**Managing Revenue Goals**
- Monitors Rooms operations sales performance against budget.
- Reviews reports and financial statements to determine Rooms operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
- Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Ensuring and Providing Exceptional Customer Service**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Coordinates and communicates event details both verbally and in writing to the customer and property operations.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Interacts with guests to obtain feedback on product quality and service levels.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Works to continually improve customer service by integrating obtained feed

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