Guest Service Assistant

5 mesi fa

Milano, Italia White & Case A tempo pieno

**Guest Service Assistant**

**Firm Summary**
- White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.**Position Summary**
- Working as part of a team you will act as a host to our external and internal clients to provide an exceptional and world class reception service.**Duties and Accountabilities**1**

Essential duties of the employee:

- Welcomes all visitors to the office, ensuring a world class guest experience
- Delivers high performance through client service excellence
- Act as a one stop shop for all clients and visitors to the building taking ownership of requests
- Escort guest to visitors' rooms or meeting rooms, informs appropriate lawyers and employees of their arrival;
- Provide and remove equipment/supplies from client rooms, visitor rooms and internal meeting rooms as required, ensuring the reception areas are tidy at all times;
- Offers refreshments to the guests and delivers food/beverage orders to the meeting room when needed;
- Answers incoming telephone calls professionally, transfers callers promptly and provides accurate information to the callers about the location and presence of firm's lawyers and employees if needed;
- Liaises with GTS department on maintenance of telephone and switchboard;
- Provides any other teleconference calls services;
- Controls and manages the distribution and return of all visitors temporary security passes;
- Books meeting rooms according to requests, including hospitality, cost-recharging, audio visual and special set up;
- Coordinates internal couriers;
- Orders taxis and informs clients, lawyers and employees of the firm when taxi is arriving; orders meals for office events upon requests;
- Ensure product knowledge on building facilities, catering menus, local amenities, organizational structure and people is up to date and relevant so that all enquiries are dealt with in a professional manner and expedited quickly.
- Covers all shifts (8:30 to 20:00) on a rotational basis
- Wears a uniform and makes sure that his/her appearance always reflects the highest standards of professionalism

**Qualifications**
- Client service focus
- Outstanding communication skills
- Ability to stay calm under pressure when juggling multiple tasks
- Team player
- Strong judgment
- Proactive, resourceful, takes initiative
- Fluency in Italian and English
- 1 year of experience in the legal or hotel industry preferred

**Location & Reporting**- This is an on-site role based in Milan- This role reports to the Senior Office Operations and HR Manager
- 1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Primary Location: Italy-Milan

Expected Workplace: Onsite

Job Posting: Aug 23, 2024, 11:24:58 AM

  • Guest Service Agent

    4 giorni fa

    Milano, Italia Mandarin Oriental Hotel Group A tempo pieno

    Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located...

  • Guest Assistant

    7 mesi fa

    Milano, Italia Lungarno Collection A tempo pieno

    **Guest Assistant - Portrait Milano** Lungarno Collection con piacere condivide l’opportunità per un talentuoso Guest Assistant di fare parte della squadra del Portrait Milano. La nostra ricerca si rivolge a professionisti che sappiano essere degli impeccabili “padroni di casa” per offrire un servizio d’eccellenza, combinando spontaneità e...

  • Guest Service Agent

    2 giorni fa

    Milano, Italia Mandarin Oriental Hotel Group A tempo pieno

    Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?Do you embrace a growth mindset?We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in...

  • Guest Service Agent

    17 ore fa

    Milano, Italia Mandarin Oriental Hotel Group Limited A tempo pieno

    Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly?Do you embrace a growth mindset?We invite you to become a fan of the exceptional.Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in...

  • Guest Assistant

    3 settimane fa

    Milano, Italia Lungarno Collection A tempo pieno

    **Guest Assistant - Portrait Milano**Lungarno Collection con piacere condivide l'opportunità per un talentuoso Guest Assistant di fare parte della squadra del Portrait Milano. La nostra ricerca si rivolge a professionisti che sappiano essere degli impeccabili "padroni di casa" per offrire un servizio d'eccellenza, combinando spontaneità e...

  • Guest Assistant Accoglienza Hotel

    2 giorni fa

    Milano, Italia Mister Temp A tempo pieno

    MisterTemp srl Agenzia per il Lavoro (Aut.Min. e Iscr. Albo Agenzie per il lavoro n° 000027 del 22/12/2020) filiale italiana di Mistertemp' Group è in continua espansione sul territorio italiano con l'obiettivo di trovare il lavoro giusto per te. La filiale di Firenze ricerca per importante struttura ricettiva di altissimo livello in Milano centro, un/una...

  • Guest Service Agent

    5 mesi fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Front Office team at one of our **Hotels **in the heart of **Milan**. - Hotel E.c.ho. - Hotel Anderson - Hotel Ritz - Hotel Business Palace - Hotel Rosa Grand If you have any preference for a particular hotel, please specify it in the cover letter. As a** Guest Service Agent** you'll be the first point of contact for...

  • Guest Service Agent

    8 mesi fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    Join Starhotels and become part of the Front Office team at one our **Hotels **in the heart of **Milan**. - Hotel E.c.ho. - Hotel Anderson - Hotel Ritz - Hotel Business Palace - Hotel Rosa Grand If you have any preference for a particular hotel, please specify it in the cover letter. As a** Guest Service Agent** you'll be the first point of contact for our...

  • Guest Assistant

    7 mesi fa

    Milano, Italia GIGROUP A tempo pieno

    Lungarno Alberghi ha aperto a Milano il brand Portrait. Portrait Milano, nel cuore di Milano, è la casa di professionisti del settore che fanno dell’accoglienza e della gioia del cliente il loro stile lavorativo. L’ambiente collaborativo e la condivisione delle competenze permette ad ogni talento di esprimere in libertà e nel rapporto con i clienti il...

  • Guest Assistant

    3 settimane fa

    Milano, Italia GIGROUP A tempo pieno

    Lungarno Alberghi aprirà a Milano il brand Portrait. Portrait Milano, nel cuore di Milano, sarà la casa di professionisti del settore che fanno dell’accoglienza e della gioia del cliente il loro stile lavorativo. L’ambiente collaborativo e la condivisione delle competenze permette ad ogni talento di esprimere in libertà e nel rapporto con i clienti il...

  • Guest Service Agent

    4 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24169110 **Job Category** Food and Beverage & Culinary **Location** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...

  • Guest Service Agent

    7 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24082925 **Job Category** Food and Beverage & Culinary **Location** Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Assistant

    4 giorni fa

    Milano, Italia Gigroup A tempo pieno

    Lungarno Alberghi aprirà a Milano il brand Portrait.Portrait Milano, nel cuore di Milano, sarà la casa di professionisti del settore che fanno dell'accoglienza e della gioia del cliente il loro stile lavorativo.L'ambiente collaborativo e la condivisione delle competenze permette ad ogni talento di esprimere in libertà e nel rapporto con i clienti il...

  • Assistant Guest Relation Manager

    7 mesi fa

    Milano, Italia HR Search A tempo pieno

    La HR Search, società specializzata nella ricerca e selezione di profili manageriali in campo alberghiero, ricerca per proprio cliente: Assistant Guest Relation Manager per prestigioso Hotel 5* Milano (#8549) **Si Richiede**: - Esperienza pregressa in Hotel (obbligatoria). - Conoscenza lingua Inglese. - Ottime capacità di comunicazione generale. -...

  • Guest Service Agent

    2 settimane fa

    Milano, Italia Starhotels S.P.A. A tempo pieno

    Join Starhotels and become part of the Front Office team at one our **Hotels **in the heart of **Milan**.- Hotel E.c.ho.- Hotel Anderson- Hotel Ritz- Hotel Business Palace- Hotel Rosa GrandIf you have any preference for a particular hotel, please specify it in the cover letter.As a** Guest Service Agent** you'll be the first point of contact for our guests,...

  • Guest Assistant

    3 settimane fa

    Milano, Italia Gigroup A tempo pieno

    Lungarno Alberghi aprirà a Milano il brand Portrait.Portrait Milano, nel cuore di Milano, sarà la casa di professionisti del settore che fanno dell'accoglienza e della gioia del cliente il loro stile lavorativo.L'ambiente collaborativo e la condivisione delle competenze permette ad ogni talento di esprimere in libertà e nel rapporto con i clienti il...

  • Guest Service Agent

    3 settimane fa

    Milano, Italia Starhotels S.P.A. A tempo pieno

    Join Starhotels and become part of the Front Office team at one of our **Hotels **in the heart of **Milan**.- Hotel E.c.ho.- Hotel Anderson- Hotel Ritz- Hotel Business Palace- Hotel Rosa GrandIf you have any preference for a particular hotel, please specify it in the cover letter.As a** Guest Service Agent** you'll be the first point of contact for our...

  • 2023 - Guest Service Agent - Milano

    1 settimana fa

    Milano, Italia STARHOTELS S.P.A. A tempo pieno

    **Starhotels** is looking for a **Guest Service Agent** to become part of the front office team in **Milan**. As Guest Service Agent you will be the first point of contact for our Guests and, therefore, will be expected to perform the following tasks to the highest standards: - Perform all check-in and check-out activities as well as other related tasks -...

  • Guest Service Agent

    2 giorni fa

    Milano, Italia Ali Spa - Filiale Di Milano A tempo pieno

    ALI Spa, società di ricerca e selezione, ricerca con urgenza un/a Guest Service Agent per prestigioso hotel ***** di lusso per Milano Centro.Descrizione del Ruolo Il/la Guest Service Agent sarà il primo punto di contatto per gli ospiti Le responsabilità includono: Essere il volto amichevole che risponde prontamente alle richieste degli ospiti, fornendo...

  • Guest Service Agent

    3 mesi fa

    Milano, Italia Starhotels S.P.A. A tempo pieno

    Join Starhotels and become part of the Front Office team at one of our Hotels in the heart of Milan. Hotel E.c.ho. Hotel Anderson Hotel Ritz Hotel Business Palace Hotel Rosa Grand If you have any preference for a particular hotel, please specify it in the cover letter. As a Guest Service Agent you'll be the first point of contact for our guests, creating...