Service and Commissioning Manager

7 mesi fa

Parma, Italia Alfa Laval A tempo pieno

Job Description

Introduction
- ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development._
- At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress._
- As a member of our team, you thrive in a truly diverse workplace based on empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day._
- Our driving force is to accelerate success for our customers, people and planet._

Alfa Laval is looking for a Service and Commissioning Manager in Parma Site.

The Service and Commissioning Manager will be responsible for Systems Service within Food Systems globally with the aim of growing this business. In addition, he/she will provide commissioning support for projects executed globally, in coordination with the Global System Service and Commissioning organization.
- Reporting to the_

Who you are?

We are looking for a person with:

- Capabilities to identify priorities and follow up the opportunities
- Open minded
- strong team orientation and ability to build cross-functional relationships
- Excellent in customer interaction and engagement
- Personal drive and strong commitment to achieve assigned goals
- Well-developed interpersonal skills and an ability to work with colleagues around the world

About the job:
In your role you will:

- Lead, develop & inspire the service team in E&S Parma to support the service sales growth ambitions.
- Support service sales with after sales enquiries related to design and offering, ensuring it meets customers’ expectations.
- Provide structure feedback to engineering related to system performance.
- Coordinate system service audits and commissioning assignments globally.
- Ensure a business culture with a high level of customer centricity, being flexible to support customers with prompt and accurate information.
- Capture feedback from customers on innovative solutions, improvement ideas and plant reliability and feedback to the team for future design improvements
- Act as a liaison with central Business Unit counterparts and local Service organization for new service offerings and competitive intelligence.
- Follow up warrantee and customer claims, to ensure they receive the proper attention.
- Develop a network of Service partners and ensure they have defined roles, responsibilities, and training to properly support end user requests.
- Manage service resources to ensure well-being and service sales support.

What you know
- Bachelor’s degree in engineering preferred; bachelor’s degree in another discipline complemented with relevant experience required.
- Type and Length of Experience:

- 10 years’ experience in Service area, preferably within Food Industries
- Strong spoken and written English
- Intimate technical knowledge of Prepared Food and Beverage equipment and systems will be a plus

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