Technical Service Support

3 giorni fa

Parma, Italia GEA Group A tempo pieno

**Technical Service Support**:
**Job information**:
**Reference number**:
JR-0017940

**Job function**:
Service

**Position type**:
Full time

**Site**:
Parma
Via Angelo Maria da Erba Edoari 29/A, 43123 Parma PR

**Your responsibilities and tasks**:

- Guarantees 2nd and 3rd level technical assistance towards the local Service organization
- Provides technical support for installation and commissioning on complex systems to support the local GEA Service or to end customers where there is no GEA organization in place.
- Provides guidelines, new operating standards and Service procedures to local Service teams to ensure the best possible technical service to end customers
- Operates as the only entry point for technical claims and complaints, monitors requests for technical assistance and initiates corrective actions through tickets from CRM (C4C).
- Proposes technical solutions to problems that emerged during the life cycle of the machines.
- Performs feasibility studies to respond to requests for modifications and retrofits of the installed base.
- Proposes, plans and performs technical training for those who work in the Service organization in collaboration with the GEA Learning Center.
- Provides First level basic and advanced mechanical services for already installed machines in Italy and abroad

**Your profile and qualifications**:

- Basic knowledge of industrial electrical engineering is also appreciated. Instruction required: Secondary School Diploma in Mechanical Engineering or similar Compulsory languages: English (written and spoken)
- High technical and communication skills to interact with other departments (Technical Office, Spare Parts, etc.)
- Knowledge of SAP tool is also appreciated.
- Availability for travel (mainly abroad) with a duration up to 10 continuous days and for approximately 50% of the annual working hours.

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