Customer Service Technical Support

6 mesi fa

Parma, Italia Barry Wehmiller Companies Inc A tempo pieno

Informazioni sulla Divisione:
Una società di Barry-Wehmiller Packaging Systems, Pneumatic Scale Angelus vanta una posizione di leadership nel mercato della fornitura di macchine di riempimento a secco e a umido, incapsulatrici, orlatrici di lattine, etichettatrici, centrifughe e pezzi di ricambio per i settori farmaceutico, della cura personale, dei prodotti alimentari e delle bevande, dell'inscatolamento e dei prodotti per uso domestico a livello mondiale. Le nostre linee di prodotti personalizzate includono le macchine di riempimento Hema, Mateer e Pneumatic Scale, le incapsulatrici Consolidated, Pneumatic Scale e TC, le orlatrici Angelus e Closetech, le etichettatrici Burt e MTS, le centrifughe Carr e Centritech, gli orientatori onTrack e i rilevatori di contenitori umidi, e le parti di ricambio e le soluzioni di imballaggio Zepf.

Barry-Wehmiller fornisce a livello globale progettazione, consulenza e produzione tecnologicamente avanzate nei settori del packaging, del cartone ondulato e della trasformazione della carta. Combinando a un'idea di leadership che pone al centro le persone, strategie operative mirate e una crescita basata su obiettivi, Barry-Wehmiller è diventata un’azienda da $ 3 miliardi con quasi 12.000 dipendenti uniti da uno scopo comune: usare la forza del business per costruire un mondo migliore.

Descrizione del lavoro:
The Customer Service Technical Support will act as the primary point of contact for our customers for Field Service Support, as well as the primary liaison with Field Service team members. This position will support the Spare Parts team for the sale of parts and upgrades, service contracts and / or interventions, perform administrative tasks to organize intervention on field, while actively engaging in our Lean (L3) journey by seeking, encouraging, and acting on continuous improvement and developmental opportunities.

RESPONSIBILITIES

Coordinate Field Service activities and interventions:

- Organize interventions and installations from technical standpoint.
- Maintain a service schedule to provide visibility of the activities of Field Service team members.
- Communicate details of each Service visit to ensure Field Service team members arrive on site fully prepared with clear expectation of what is required to meet and exceed the customers expectations.
- Ensure customer intervention and or installation are complete through customer sign off and satisfaction according to contract obligations.

Support the Spare Parts Team:

- Being the liaison between technical office / production and spare parts team for any technical requests or technical issues.
- Supporting the team finding spare parts opportunities and providing feedback to the organization on customers’ issue and opportunities.
- Supporting the team finding service opportunities.
- Suggesting recommended spare parts list.
- Giving some technical training and guidance to the team.

Escalate issues and collaborate as a team with the Technical and Production departments to assist our customers and share resources

Support commercial administration for the Field Service business:

- Prepare Field Service estimates for customers as well as internal sales team.
- Give information to raise sales invoices and credit notes.
- Support the development and implementation of programs to promote the sales of Field Service and Training products.
- Proactively communicate with other areas of the business to engage corrective action in a timely manner - ensuring customer satisfaction is reached.
- Share and review resources required to fulfil customers’ needs from a Field Service perspective across the business.
- Share feedback from customers regarding marketing trends and competitive equipment.
- Support filing and maintaining information in CRM and Field Service systems.
- Perform other duties appropriate to meet the needs of the business.

**REQUIREMENTS**:

- High School Technical Diploma, preferably including electrical/mechanical course work.
- 2 to 5 years’ experience in Field Service, Customer Service administrative or similar role.
- Electrical / mechanical assembly and testing knowledge.
- History of performing well in a fast-paced environment, while meeting business objectives.
- Technical acumen and problem-solving attitude.
- Proven commitment to customers and relational skills.
- Project Management and planning skills.
- High level of personal accountability.
- Responsive to internal and external customer’s needs.
- Excellent computer skills in MS Office suite.
- Ability to read blueprint schematics and drawings.
- Good knowledge of English, both written and spoken (any other language would be a plus).
- Preferred previous experience as Field Service Engineer and knowledge of packaging sector.

PREFERRED QUALIFICATIONS
- Appropriate business and technical qualifications.
- Experience in the use of a CRM system and Infor XA business system.
- Alla _
- Barry
- Wehmiller selezioniamo_
- persone con esperi

  • Technical Customer Support

    6 mesi fa

    Parma, Italia Bormioli Pharma A tempo pieno

    The resource, within the Technical Customer Support Team will pursue the improvement of the level of customer satisfaction, ensuring the approval of new products on the customer's lines, the compliance of the after-sales service with the quality standards required by national - international regulations and the company's Quality policies. **Main...

  • Technical Support Specialist Ii

    6 mesi fa

    Parma, Italia Thermo Fisher Scientific A tempo pieno

    **Job Position Summary** **Job Title**: Technical Support Application Specialist **Region of coverage**: Global **Reports To**: Global Technical Support Manager **Group/Division**: Analytical Instruments Group (AIG) / Chemical Analysis Division (CAD) **Career Band**: Band 5 (Technical Support Specialist II) **Product Line**: Product Inspection **Key...

  • Technical Support Specialist Ii

    1 settimana fa

    Parma, Italia Thermo Fisher Scientific A tempo pieno

    **Job Position Summary****Job Title**: Technical Support Application Specialist**Region of coverage**: Global**Reports To**: Global Technical Support Manager**Group/Division**: Analytical Instruments Group (AIG) / Chemical Analysis Division (CAD)**Career Band**: Band 5 (Technical Support Specialist II)**Product Line**: Product Inspection**Key...

  • Service Sales Support

    6 mesi fa

    Parma, Italia Alfa Laval A tempo pieno

    ALFA LAVAL is a Swedish multinational company operating in Italy for over 100 years with several sales offices, manufacturing and research and development._ - At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having...

  • Bu Hom Service Business Development: Technical

    4 mesi fa

    Parma, Italia GEA Group A tempo pieno

    **BU HOM Service Business Development: Technical Service Support**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging...

  • Bu Hom Service Business Development: Technical

    1 settimana fa

    Parma, Italia Gea Group A tempo pieno

    **BU HOM Service Business Development: Technical Service Support**:GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them! We offer interesting and challenging tasks,...

  • Customer Service

    7 mesi fa

    Parma, Italia UG STUDIO HR A tempo pieno

    **Posizione Aperta: Addetto/a Customer Service ISCRITTO/A A CAT. PROTETTE (L. 68/99)** **Località**: Parma Sei un individuo proattivo con un'eccellente capacità di gestire le esigenze dei clienti? Sei orientato al miglioramento continuo e hai esperienza nel settore Customer Service? Stiamo cercando te! **Descrizione del Lavoro**: Come Addetto/a al...

  • Quotation Technical Support Specialist

    1 settimana fa

    Parma, Italia Adh Personal Thüringen A tempo pieno

    The Quotation Technical Support Project Manager provides sales technical support to regions (PMP's and AM's) in the management of complex offers to be delivered to structured customers and KA's by doing offers in full or just intervening in the management of out of standard options.This professional role will be primarily dedicated to the Verona Tunnel...

  • Quotation Technical Support Specialist

    2 settimane fa

    Parma, Italia Sidel A tempo pieno

    The Quotation Technical Support Project Manager provides sales technical support to regions (PMP's and AM's) in the management of complex offers to be delivered to structured customers and KA's by doing offers in full or just intervening in the management of out of standard options. This professional role will be primarily dedicated to the Verona Tunnel...

  • Quotation Technical Support Specialist

    2 mesi fa

    Parma, Italia Sidel A tempo pieno

    The Quotation Technical Support Project Manager provides sales technical support to regions (PMP's and AM's) in the management of complex offers to be delivered to structured customers and KA's by doing offers in full or just intervening in the management of out of standard options.This professional role will be primarily dedicated to the Verona Tunnel...

  • Quotation Technical Support Specialist

    6 giorni fa

    Parma, Italia Adh Personal Thüringen A tempo pieno

    The Quotation Technical Support Project Manager provides sales technical support to regions (PMP's and AM's) in the management of complex offers to be delivered to structured customers and KA's by doing offers in full or just intervening in the management of out of standard options. This professional role will be primarily dedicated to the Verona Tunnel...

  • Quotation Technical Support Specialist

    1 settimana fa

    Parma, Italia Adh Personal Thüringen A tempo pieno

    The Quotation Technical Support Project Manager provides sales technical support to regions (PMP's and AM's) in the management of complex offers to be delivered to structured customers and KA's by doing offers in full or just intervening in the management of out of standard options. This professional role will be primarily dedicated to the Verona Tunnel...

  • Quotation Technical Support Specialist

    5 giorni fa

    Parma, Italia Adh Personal Thüringen A tempo pieno

    The Quotation Technical Support Project Manager provides sales technical support to regions (PMP's and AM's) in the management of complex offers to be delivered to structured customers and KA's by doing offers in full or just intervening in the management of out of standard options.This professional role will be primarily dedicated to the Verona Tunnel...

  • Quotation Technical Support Specialist

    2 mesi fa

    Parma, Italia Sidel A tempo pieno

    The Quotation Technical Support Project Manager provides sales technical support to regions (PMP's and AM's) in the management of complex offers to be delivered to structured customers and KA's by doing offers in full or just intervening in the management of out of standard options. This professional role will be primarily dedicated to the Verona Tunnel...

  • Quotation Technical Support Specialist

    1 mese fa

    Parma, Italia Sidel A tempo pieno

    The Quotation Technical Support Project Manager provides sales technical support to regions (PMP’s and AM’s) in the management of complex offers to be delivered to structured customers and KA’s by doing offers in full or just intervening in the management of out of standard options. This professional role will be primarily dedicated to the Verona...

  • Customer Service

    4 giorni fa

    Parma, Italia Ug Studio Hr A tempo pieno

    **Posizione Aperta: Addetto/a Customer Service ISCRITTO/A A CAT. PROTETTE (L. 68/99)****Località**: ParmaSei un individuo proattivo con un'eccellente capacità di gestire le esigenze dei clienti? Sei orientato al miglioramento continuo e hai esperienza nel settore Customer Service? Stiamo cercando te!**Descrizione del Lavoro**:Come Addetto/a al Customer...

  • Customer Service Intern

    8 mesi fa

    Parma, Italia Bormioli Pharma A tempo pieno

    The resource , within the Customer Service team will act as support for the following activities: Entering, managing and receiving customer orders through Corporate Management System Ensure customer support for all information and/or questions about the order process (order entry and confirmation, stock checks and delivery management with different...

  • Tirocinio Customer Service

    7 mesi fa

    Parma, Italia Orienta A tempo pieno

    Orienta Spa Agenzia per il lavoro, ricerca per azienda specializzata in impianti di condizionamento un/a TIROCINANTE CUSTOMER SERVICE. La figura, inserita nel Team del Customer Service, si occuperà di: - attività di data entry e gestione anagrafiche dei clienti; - gestione appuntamenti; - interfaccia con ufficio amministrativo: - interfaccia con...

  • Technical Documentation Manager

    6 mesi fa

    Parma, Italia Sidel A tempo pieno

    Technical Documentation Manager Contract Type Permanent Country ITALY Location Parma Your opportunity Sidel is seeking a dynamic and forward-thinking Technical Documentation Manager. This leader will oversee the creation, evolution, and standardization of our customer technical documentation for all Sidel...

  • Customer Service Supervisor

    6 mesi fa

    Parma, Italia Thermo Fisher Scientific A tempo pieno

    **Job Summary**: As the Customer Service Supervisor at our Parma, Italy site you will be responsible for leading the team who provides end to end commercial services for our customers. This role sits in our Analytical Instrument Group (AIG) and the site itself provides product inspection equipment for the packaging industry. The team coordinates, manages...