Origin Operations Coordinator

7 mesi fa

Provincia di Cuneo Piemonte, Italia Zencargo A tempo pieno

**Description**:
We are looking for outstanding and ambitious individuals to join our origin operations function in Asia. In this role, you will be an expert in executing the end-to-end movement of shipments within a regional network including Ocean or Air and LCL imports and exports.

**Key Responsibilities**:

- Execute booking and documentation processes with clients /carriers
- Working collaboratively with our partners and suppliers to effectively manage our customers’ shipments at origin
- Ensuring that shipments move on time and that all exceptions are handled smoothly. You will have SLAs and KPIs to meet on a daily basis.
- Ensure the smooth execution of all international import and export activities within Asia
- Lead on new business implementation and SOP development
- Work closely with our teams around the world to deliver effective customer service and find solutions to customer problems

**Skills Knowledge and Expertise**:

- BA / BS degree
- A minimum of 2 years working in a top freight forwarding company in operational role within Asia
- Strong communication skills in both English and Mandarin
- Attention to detail and able to work to tight deadlines
- A customer-focused approach to solving problems
- A desire and motivation to build something innovative and disruptive
- Happy to get into the weeds - we are a fast growing start-up and everyone has to pull together to deliver our vision
- Willingness to travel when required
- Experience of working in a start-up or SME is desirable, although not essential

**About Zencargo**:
Zencargo is a digital-first freight forwarder & logistics provider. Our platform allows customers to book, maintain and keep track of their international freight as well as use analytics to drive intelligent supply chain decisions that help their businesses thrive.

Our services include ocean, air and rail freight as well as trucking and cargo insurance. We deliver significant time, paper and financial savings to our customers offering instant quoting, easy booking and an online dashboard to give them 360 degree, 24/7 visibility on their shipments. Shippers and their counterparts collaborate to oversee their logistics on Zencargo and all their supply chain data is stored together in the cloud making business analytics easier than ever.

At Zencargo, we believe that technology can simplify logístical complexity and tear down barriers to trade. Automating trade and logistics operations and providing access to data and analysis will help companies to trade smarter and more efficiently, freeing businesses to concentrate on key outcomes. Only by combining human endeavour and technology, can we build smarter supply chains that know no borders.

**Life at Zencargo**

**What’s in it for me?**
- Zencargo is where you come to do something you're passionate about, and learn new things. We are in scale mode at Zencargo and we work to realistic growth targets and metrics. You will thrive here if you enjoy working in a scaling environment. As we grow we want you to grow with us.
- At Zencargo there is a huge opportunity to build your experience and grow your career. We want you to be part of the team for a long time to come, and we will focus on helping you get to where you want to be. We all have dreams and aspirations. As part of the Zencargo team, we ask you to deliver your optimum work and help us create real value for our customers and teams.

**Work, Life and Balance**

At Zencargo, we work hard We do, however, realise that you have family, friends, interests and life outside the world of work. As a scaling business, we constantly evolve our reward and benefits approach.

**Here are some highlights**
- Generous Annual Leave
- Flexible, Remote and Hybrid Working
- Home Equipment Allowance
- Vitality Private Medical Insurance
- Annual L&D Budget
- Paid Volunteering Days
- Pension Scheme
- Enhanced Maternity, Paternity, Adoption and Shared Parental Leave & Pay

**Our Vision, Mission and Values**

Zencargo is a company driven by our
**Vision, Mission and Values**. We conduct values interviews as part of our recruitment process to ensure we are able to hire top talent that embodies concepts that align with our core values and beliefs.
- **Our Zencargo Vision** - "A world with smarter trade"
- **Our Zencargo Mission**:

- "To make customers' supply chain their competitive advantage"

**Our Zencargo Values**
- We Learn Fast and Grow
- We Build Trust
- We Take Ownership We Deliver Outcomes

**A Fair Chance**

**We open our doors to those who share these motivations.

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