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2 settimane fa
Account Support SR Analyst
- Location: Milan
- Grade: 11
Our Customer Success Managers:
- Proactively engage with customers to understand their needs, challenges, and objectives.-
- Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle-
- Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice.-
- Work closely with customers to create and execute a successful plan that aligns with their business objectives and maximizes the value they receive from our solutions.-
- Act as a customer advocate within the company, representing their feedback and needs to relevant teams.-
- Ensure timely resolution of customer issues, working closely across NCR teams.-
- Provide education and resources to customers to enable them to effectively use our products/services.- Minimum Qualifications:
- 1+ years of professional experience in a Customer Success, Account Management, or Project Management role,-
- Enthusiasm NCR's mission and eagerness to become a part of our collaborative, friendly, and dynamic team-
- Detail-oriented with strong analytical, writing, and communication skills-
- Must be able to develop and grow relationships with customers-
- Experience working with full lifecycle of customer success-
- Fluency in written and spoken English (at least B1 level)
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