Leonardo Technical Support Analyst
Trovato in: Jooble IT O C2 - 1 settimana fa
Leonardo Technical Support Analyst
Location: Milan, Italy
Responsibilities include, but are not limited, to:
- To conduct full failure analysis, including identifying and understanding the root causes of defects, malfunctions, or failures in products, processes, or systems
- To summarise and document solutions in the Leonardo database by converting text/emails/procedures into searchable, indexed FAQs
- To convert the analysis of the most common problems into change requests for the manufacturing & production teams and to track their implementation
- To prepare multimedia materials in supplement technical notes
- To implement preventative maintenance of equipment based on failure data analysis
- University degree in Electronic Engineering or other highly technical specialization
- To have a solid rig experience and competence in Surface Logging Services (preferably with Geolog)
- Experience in technical support is an advantage
- Demonstrated ability to draft and implement manuals and procedures
- Strong oral and written English language is essential
- Team player with ability to work within culturally diverse environments
- Availability for international travel
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