Maintenance Support Agent

4 mesi fa

Milano, Italia LHH A tempo pieno

FOr the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe we are in search of a Maintenance technician to join our innovative team. In this role, you'll play a crucial role in our maintenance operations.

You would be responsible for ensuring a high performance of our locker network and a rapid resolution of any issues.

**Responsibilities**

What will be your responsibilities
- Execute routine maintenance and repairs on smart locker systems to ensure optimal performance;
- Troubleshoot and resolve technical issues, providing on-site and remote support;
- Maintain detailed records of maintenance activities, repairs, and parts inventory;
- Conduct inspections and testing of equipment to identify and address potential issues before they escalate;
- Develop and implement preventive maintenance schedules to reduce downtime and extend equipment lifespan;
- Provide technical training and support to clients to ensure proper use and maintenance of the lockers;
- Assist in the development and documentation of maintenance procedures and best practices.
- Execute technical sites visit (Survey) prior installation to technically evaluate the eligibility of the location and asses adaptation required

**Your Profile**

What are the requirements to join us in this position:

- Minimum 5 of experience of working in a similar role, ideally with experience in maintaining products with network effects. Previous experience as a technician would be a plus;
- Technical diploma or equivalent technical vocational training;
- Excellent problem-solving skills and ability to troubleshoot complex technical issues;
- Good analytics skills required to be able to perform data analytics and reporting tasks;
- Proficiency in Italian and English, with good communication skills;
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
- Experience in coordinating with contractors and managing maintenance projects;
- Strong organizational skills and attention to detail;
- Ability to work independently and as part of a team, with a proactive and flexible approach.

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