Reservations Agent
6 mesi fa
Ti piacerebbe entrare a far parte della famiglia Baglioni Hotels & Resorts?
Hai maturato esperienza nel mondo Hotellerie e hai una grande passione per questo lavoro?
Il team del Central Reservations Office è in fase di forte espansione ed ampliamento.
Per gli uffici centrali Baglioni Hotels & Resorts, collocati nella centralissima zona Brera a Milano stiamo cercando un
**Reservations Agent - Customer Care**
La risorsa riporterà al Reservations Manager, e si occuperà nello specifico delle seguenti aree di attvità per tutte le proprietà della collection (Italia - Londra - Maldive):
- Accoglienza e gestione chiamate inbound dei clienti rispettando gli standard aziendali
- Gestione richieste clienti B2B e B2C pre e post booking
- Identificare, ricercare e risolvere i problemi dei clienti
- Cross selling di servizi ed experiences
- Attività di protection
- Inserimento prenotazioni nel PMS
- Gestione prenotazioni ricevute tramite sistemi partner
- Partecipazione a training per migliorare skills and performance
- Condivisione feedback e suggerimenti per migliorare il servizio offerto
Requisiti Richiesti:
Ottima conoscenza dell'Inglese e di una seconda lingua straniera come il Tedesco che costituisce un plus.
Esperienza pregressa nel ruolo di almeno un paio d’ anni preferibilmente in ambito Hotel nel front office o ufficio prenotazioni; proattività, forte predisposizione al problem solving, orientamento al cliente e al teamwork.
Gli interessati, ambosessi (L. 903/77), sono invitati a trasmettere dettagliato CV, con allegato consenso al trattamento dei dati ai sensi dell’art.13 RGPD 679/2016
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