To & Ota – Partner Support Agent - Central Reservations Office Milano
6 mesi fa
We are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team. You will be responsible for all the reservations coming from 3 rd parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction. You will be working in a fast-paced and dynamic environment, where you will need to have excellent communication, problem-solving, and multitasking skills. Responsibilities The Agent will report to Baglioni Revenue Director and will be involved in the following areas and activities for all Baglioni properties based in Italy, London and Maldives: Reservation, sales and operators assistance activities via phone or via e-mail; Formulate Offers and Follow Up with conversion objectives; Check all reservations coming from external systems (GDS, Website, OTAs) and run Protection activity when needed; Insertion of reservations and data entry into the PMS assuring all details are correct (Market Segmentation, Guest Details, Rates etc. ); Personized management for special reservations (VIP, Special room types, Friends & Family ecc.); Management of cancellations and regrets; Complaint management, in coordination with other departments, in order to promptly satisfy requests; Cross-selling di services ed experiences; Liaise with colleagues of the hotel to manage special requests and resolve problems. Qualifications High school diploma or equivalent; At least one year of experience in customer service, call center, or reservations field in the hotel industry; Proficient in Microsoft Office and CRM software; Excellent verbal and written communication skills in English; Ability to communicate effectively with customers of diverse backgrounds, cultures and personalities; Ability to handle difficult and stressful situations with professionalism and empathy; Ability to work independently and as part of a team; Ability to work flexible hours, including weekends, holidays, and evenings. Benefits Competitive salary and performance-based incentives; Career development and growth opportunities. Interested parties, of both sexes (L. 903/77), are invited to send a detailed CV, with attached consent to the processing of data pursuant to art. 13 RGPD 679/2016 IMPORTANT Only the CVs of suitable candidates will be taken into consideration, all the others, if we do not make ourselves heard within 15 days, will be inserted into our database for future company needs. Role: TO & OTA – Partner Support Agent - Central Reservations Office Milano Job Type: Permanent , Full Time Location: Milan, Apply for this job now.
-
Milano, Italia Baglioni Hotels & Resorts A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team. You will be responsible for all the reservations coming from 3 rdparties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction. You will be...
-
Milano, Italia Baglioni Hotels & Resorts A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team.You will be responsible for all the reservations coming from 3 rdparties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction.You will be...
-
Milano, Italia Baglioni Hotels & Resorts A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team. You will be responsible for all the reservations coming from 3 rd parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction. You will be...
-
Milano, Italia Baglioni Hotels & Resorts A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team. You will be responsible for all the reservations coming from 3 rd parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction. You will be...
-
Milano, Italia Baglioni Hotels Spa A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team.You will be responsible for all the reservations coming from 3rd parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction.You will be...
-
Reservations Agent
6 mesi fa
Milano, Italia Baglioni Hotels SpA A tempo pienoTi piacerebbe entrare a far parte della famiglia Baglioni Hotels & Resorts? Hai maturato esperienza nel mondo Hotellerie e hai una grande passione per questo lavoro? Il team del Central Reservations Office è in fase di forte espansione ed ampliamento. Per gli uffici centrali Baglioni Hotels & Resorts, collocati nella centralissima zona Brera a Milano...
-
Milano, Italia Baglioni Hotels SpA A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team. You will be responsible for all the reservations coming from 3rd parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction. You will be...
-
To/ota Partner Support Agent
3 mesi fa
Milano, Italia Baglioni Hotels S.p.A. A tempo pienoWe are looking for a friendly, professional, and customer-oriented Partner Support Agent to join our team. You will be responsible for all the reservations coming from 3rd parties operators and answering incoming calls from Tour Operators and Online Travel Agencies, providing information, resolving issues, and ensuring customer satisfaction. You will be...
-
Customer Support Agent
3 giorni fa
Milano, Lombardia, Italia Baglioni Hotels & Resorts A tempo pienoWe are seeking a skilled Customer Support Agent to join our team at Baglioni Hotels & Resorts. This role is based in the Central Reservations Office and involves handling all reservations from third-party operators, as well as responding to incoming calls from tour operators and online travel agencies. The ideal candidate will have excellent communication...
-
Reservations Agent
5 mesi fa
Milano, Italia Armani Hotel Milano A tempo pienoArmani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservations Agent in the Reservations department. **MAIN RESPONSIBILITIES**: - Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times; - Answer and converse...
-
Reservations Agent
6 mesi fa
Milano, Italia Baglioni Hotels SpA A tempo pienoTi piacerebbe entrare a far parte della famiglia Baglioni Hotels & Resorts? Hai maturato esperienza nel mondo Hotellerie e hai una grande passione per questo lavoro? Il team del Central Reservations Office è in fase di forte espansione ed ampliamento. Per gli uffici centrali Baglioni Hotels & Resorts, collocati nella centralissima zona Brera a Milano...
-
Reservations Agent
6 mesi fa
Milano, Italia Armani Hotel Milano A tempo pienoArmani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Agent in the Reservation department. **MAIN RESPONSIBILITIES**: - Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times; - Answer and converse...
-
Reservations Agent
2 settimane fa
Milano, Italia Erika4Travel A tempo pienoJob Title: Reservations Agent (Commission-Based) Job Type: Part-Time or Full-Time (Flexible Schedule) Location: Remote (Must reside and have work authorization) Job Overview: Are you looking for a flexible opportunity with the ability to earn commissions while enjoying travel perks and discounts?Join our team as a Reservations Agent!Work from the comfort...
-
Reservations Advisor
3 mesi fa
Milano, Italia Armani Hotel Milano A tempo pienoArmani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Advisor in the Reservation department. **MAIN RESPONSIBILITIES**: - Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times; - Answer and converse...
-
Reservations Advisor
5 mesi fa
Milano, Italia Armani Hotel Milano A tempo pienoArmani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Reservation Avisor in the Reservation department.MAIN RESPONSIBILITIES• Handling inbound Reservations telephone calls in a polite, professional and efficient manner, meeting the needs of the guest at all times;• Answer and converse with...
-
Reservations Agent Multiproperty
3 mesi fa
Milano, Italia Marriott International, Inc A tempo pieno**Job Number** 24163288 **Job Category** Reservations **Location** The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
-
Reservations and Group
6 mesi fa
Milano, Italia DoubleTree by Hilton Milan A tempo pienoWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Reservations Agent-multiproperty
3 mesi fa
Milano, Italia Marriott International, Inc A tempo pieno**N. Posizione** 24163288 **Categoria la Posizione** Reservations **Sede** The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...
-
Customer Care Milano
3 mesi fa
Milano, Italia Baglioni Hotels S.p.A. A tempo pienoTi piacerebbe entrare a far parte della famiglia Baglioni Hotels & Resorts? Hai maturato esperienza nel mondo Hotellerie e hai una grande passione per questo lavoro? Il team del Central Reservations Office è in fase di forte espansione ed ampliamento. Per gli uffici centrali Baglioni Hotels & Resorts, collocati nella centralissima zona Brera a Milano...
-
Customer Care
3 mesi fa
Milano, Italia Baglioni Hotels SpA A tempo pienoTi piacerebbe entrare a far parte della famiglia Baglioni Hotels & Resorts? Hai maturato esperienza nel mondo Hotellerie e hai una grande passione per questo lavoro? Il team del Central Reservations Office è in fase di forte espansione ed ampliamento. Per gli uffici centrali Baglioni Hotels & Resorts, collocati nella centralissima zona Brera a Milano...
