Customer Service Representative

1 mese fa


Milano, Lombardia, Italia Baglioni Hotels & Resorts A tempo pieno
Job Title: TO & Ota – Partner Support Agent - Central Reservations Office Milano

We are seeking a highly skilled and customer-focused Partner Support Agent to join our team at Baglioni Hotels & Resorts.

Key Responsibilities:
  • Provide exceptional customer service to partners and customers via phone and email.
  • Manage reservations and sales activities for all Baglioni properties in Italy, London, and Maldives.
  • Formulate offers and follow up with conversion objectives.
  • Check all reservations coming from external systems and run protection activity when needed.
  • Insert reservations and data entry into the PMS, ensuring all details are correct.
  • Manage special reservations, cancellations, and regrets.
  • Liaise with colleagues to manage special requests and resolve problems.
Requirements:
  • High school diploma or equivalent.
  • At least one year of experience in customer service, call center, or reservations field in the hotel industry.
  • Proficient in Microsoft Office and CRM software.
  • Excellent verbal and written communication skills in English.
  • Ability to communicate effectively with customers of diverse backgrounds, cultures, and personalities.
  • Ability to handle difficult and stressful situations with professionalism and empathy.
  • Ability to work independently and as part of a team.
Benefits:
  • Competitive salary and performance-based incentives.
  • Career development and growth opportunities.


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