Customer Service Representative

1 settimana fa


Milano, Lombardia, Italia Orienta A tempo pieno

Customer Care Representative Opportunity at Orienta

We are seeking a highly motivated and detail-oriented individual to join our Customer Care team at Orienta. As a Customer Care Representative, you will play a crucial role in ensuring our customers receive exceptional service and support.

Responsibilities:

  • Customer Support: Provide timely and effective solutions to customer inquiries and issues, ensuring a positive experience for our clients.
  • Product Knowledge: Stay up-to-date on our products and services, providing accurate and detailed information to customers.
  • Team Collaboration: Work collaboratively with the shipping department to ensure timely and accurate delivery of customer orders.
  • Record Keeping: Maintain accurate and organized customer records, updating contact details and order information as necessary.
  • Problem Resolution: Investigate and resolve customer complaints and issues, providing prompt and effective solutions.

Requirements:

  • Language Skills: Fluency in English and French, with excellent verbal and written communication skills.
  • Technical Skills: Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.

What We Offer:

  • Full-time opportunity: 9:00 - 18:00, Monday to Friday.
  • Smart working: 1 day per week.
  • Dynamic work environment: Join our team and contribute to delivering exceptional customer experiences.

About Orienta:

Orienta is a dynamic and multicultural company dedicated to delivering exceptional customer experiences. We are committed to providing our customers with the highest level of service and support.



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