Customer Service Representative

5 giorni fa


Milano, Lombardia, Italia ECCO A tempo pieno

Job Title: Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our Southern European Sales Region team. The ideal candidate will have a strong passion for delivering exceptional customer service and a proven track record of success in a similar role.

Key Responsibilities:

  • Provide timely and effective customer service to customers in the Southern European Sales Region.
  • Work closely with the sales team to ensure a strong working relationship and good communication are maintained at all times.
  • Resolve product or delivery problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Manage customer orders, including placing orders, releasing orders from the warehouse, and ensuring timely delivery.
  • Handle customer and consumer telephone calls and emails in a timely, efficient, and effective manner.

Requirements:

  • At least 5 years of working experience within a customer service role (preferably in an international retail organization).
  • Experience with SAP and Microsoft Excel.
  • Fluent in English (written and spoken) and French as a plus.
  • Additional language skills specific to the substructure/market (native/or near-native), written and spoken.


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