Customer Service Representative
3 settimane fa
To strengthen ECCO’s Team for our Southern European Sales Region, we are seeking an experienced and enthusiastic Customer Service Representative based in Milan, Italy.
Our Southern European sales region consists of the countries Italy, Portugal, Spain, France, Belgium, and Malta, with its HQ in Milan.
Key Objectives
The Customer Service Representative will be responsible for ensuring customers are up to date on all relevant information related to deliveries, maintaining daily contact with Logistics, Sales Responsible, Team Leader, Finance, and Master Data functions, and ensuring customers receive orders on time, in full, or are informed of late deliveries.
Key Responsibilities
- Customer Service Account Management
- Order Intake Management & Order Follow-up
- Email/Phone Call/Information Request Handling
- Pickup/Return Handling
- Maintaining Financial Accounts
- Teamwork/Interdisciplinary
- Training and Coaching of New Employees
- Reporting/Dashboard
- Projects
Job Requirements
- At least MBO/Associates degree or equivalent working experience
- Minimum of 5 years of working experience within a customer service role (preferably in an international retail organization)
- Experience with SAP
- Experience with Microsoft Excel
- Fluent in English (written and spoken) and French as a plus
- Additional language skills specific to the substructure/market (native/or near-native), written and spoken
Optional Competencies
- Strong communication skills
- Capable of working under pressure in a fast-paced industry
- Team player
We are looking for a highly motivated and organized individual who can work effectively in a fast-paced environment and provide excellent customer service.
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