Customer Service Representative

4 settimane fa


Milano, Lombardia, Italia CAE A tempo pieno

Job Summary

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team in Milano. As the main point of contact for our in-house customer experience, you will manage daily operations related to customer services, training centre administration, and reception tasks.

Key Responsibilities:

  • Manage front and back-office functions to ensure customer service delivery meets and exceeds expectations.
  • Handle visa management for customers and address local customer requests related to scheduling, changes, and remedial training.
  • Ensure the training centre is ready for clients, including maintaining an optimal coffee corner.
  • Oversee the customer satisfaction survey process to achieve the highest level of customer service.
  • Lead day-to-day client services, developing action plans under the supervision of the Customer Service Manager based on customer needs and expectations.

Requirements

  • Experience in an administrative role involving managing, storing, and preparing documentation and personal records.
  • Good working knowledge of computer applications including Word, Excel, PowerPoint.
  • Proficient in English and Italian language.
  • Customer-focused and strong communication skills.

What We Offer

CAE is a dynamic and growing company that values its employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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