Cluster Reservations Agent
3 settimane fa
Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking a talented Cluster Reservations Agent to join our team at Four Seasons Milan and San Domenico Palace, Taormina.
About the RoleWe're looking for a highly skilled and organized individual to manage reservations for our two iconic hotels. As a Cluster Reservations Agent, you'll be responsible for handling guest inquiries, processing reservations, and ensuring seamless communication between departments. Your attention to detail, strong interpersonal skills, and ability to multitask will be essential in delivering exceptional service to our guests.
Key Responsibilities- Manage reservations for both hotels, ensuring accurate and efficient processing of guest requests
- Handle guest inquiries and provide exceptional service, resolving any issues that may arise
- Collaborate with the Front of the House team to ensure optimal room allocations and guest satisfaction
- Process internal reservations, employee complimentary room requests, and other special requests
- Utilize the hotel's computer systems to retrieve and update room reservations, as well as process payments and other transactions
- Attend department meetings and participate in training sessions to stay up-to-date on hotel operations and procedures
As a Cluster Reservations Agent at Four Seasons, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also have access to our Employee Experience initiatives, including annual themed employee parties and ESG events. If you're passionate about delivering exceptional guest experiences and are looking for a challenging and rewarding role, we encourage you to apply.
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Cluster Reservations Agent
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