Cluster Reservations Agent

3 settimane fa

Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pieno
About Four Seasons

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are committed to creating a world-class employee experience that fosters growth, development, and a sense of community.

About the Role

We are seeking a highly skilled and experienced Cluster Reservations Agent to join our team at Four Seasons Milan and San Domenico Palace, Taormina. As a key member of our reservations team, you will be responsible for handling guest inquiries, processing reservations, and providing exceptional service to our guests.

Key Responsibilities
  • Handle guest inquiries and process reservations in a timely and efficient manner
  • Provide exceptional service to guests, responding to their needs and requests in a professional and courteous manner
  • Work closely with the reservations team to ensure seamless communication and coordination
  • Stay up-to-date with hotel operations, services, and amenities to provide accurate information to guests
  • Utilize computer systems to retrieve and update room reservations, process internal reservations, and complete room reservations for guests
  • Handle phone-related problems, utilize the hotel computer system, email, and fax machines
  • Attend department meetings and participate in training and development opportunities to enhance skills and knowledge
Requirements
  • Fluency in English and Italian
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Ability to work flexible hours, including weekends and holidays
What We Offer
  • Competitive salary and comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary dry cleaning for employee uniforms
  • Meals available at our employee restaurant
  • Employee experience initiatives, including annual themed employee party and ESG events
  • Employee recognition programs
  • Opportunities to build a successful career with global potential

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