Lavori attuali relativi a Cluster Reservations Agent - Milano, Lombardia - Four Seasons Hotels and Resorts


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Cluster Reservations Agent

2 mesi fa


Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pieno
About Four Seasons

Four Seasons Hotels and Resorts is a world-renowned luxury hospitality brand that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking a talented Cluster Reservations Agent to join our iconic hotel in Milan and Taormina.

About the Role

We're looking for a highly skilled and organized individual to manage reservations for our luxury hotels. As a Cluster Reservations Agent, you will be responsible for handling guest inquiries, processing reservations, and ensuring seamless communication with our front-of-house team.

Key Responsibilities
  • Manage reservations for both hotels, ensuring accurate and efficient processing
  • Handle guest inquiries and provide exceptional customer service
  • Collaborate with the front-of-house team to ensure smooth guest experiences
  • Process internal reservations, employee complimentary room requests, and other special requests
  • Utilize our property management system to retrieve and update room reservations
  • Perform pre-arrival checks and ensure all guest requests are met
  • Prepare internal memos to inform departments of upcoming arrivals and special requests
  • Handle guest problems or complaints, escalating issues to the appropriate departments as needed
What We Offer

As a Cluster Reservations Agent with Four Seasons, you can expect a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We're committed to providing our team members with the tools and support they need to succeed in their roles.

Requirements
  • Fluency in English and Italian
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong organizational and problem-solving skills
  • Experience with property management systems and computer software
What We're Looking For

We're seeking a talented and motivated individual who is passionate about delivering exceptional guest experiences. If you're a team player with a strong work ethic and a commitment to excellence, we'd love to hear from you.