Cluster Reservations Agent

1 mese fa

Milano, Lombardia, Italia Four Seasons Hotels and Resorts A tempo pieno

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team members are the driving force behind our success, and we are seeking a talented Cluster Reservations Agent to join our dynamic team at Four Seasons Milano.

About the Role:

We are looking for a highly skilled and organized Cluster Reservations Agent to manage reservations for our iconic hotel in Milan. As a key member of our reservations team, you will be responsible for handling guest inquiries, processing reservations, and ensuring seamless guest experiences.

Key Responsibilities:

  • Manage reservations for Four Seasons Milano, ensuring accurate and efficient processing of guest requests
  • Handle guest inquiries and provide exceptional service, responding to phone calls, emails, and faxes in a timely and professional manner
  • Collaborate with the Front of the House team to ensure optimal room allocations and guest satisfaction
  • Utilize property management systems, such as Opera, to retrieve and update room reservations
  • Process internal reservations, employee complimentary room requests, and other special requests
  • Perform pre-arrival checks and ensure that all relevant requests are satisfied
  • Prepare internal memos to inform departments about upcoming arrivals and special requests
  • Enter and follow up on glitch updates, handle the chat system, and deal with travel agencies
  • Support the Sales & Events team by handling group rooming lists and assisting the Cluster Reservations Supervisor or Manager
  • Attend department meetings and run the operation manually when necessary

Requirements:

  • Fluency in English and Italian
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks effectively
  • Strong organizational and problem-solving skills
  • Knowledge of property management systems and hotel operations
  • Ability to work flexible hours, including weekends and holidays

What We Offer:

  • Competitive salary and comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary dry cleaning for employee uniforms
  • Meals available at our employee restaurant
  • Employee experience initiatives and recognition programs
  • Opportunities to build a successful career with global potential

Schedule & Hours:

This position is based at Four Seasons Milano, and we offer a fixed-term contract. The job includes flexible scheduling with the ability to work all shifts, weekends, and holidays. You must possess the legal right to work in Italy and have fluency in English and Italian.

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