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Reservations & Events Coordinator

2 mesi fa

Milano, Lombardia, Italia Italian Hospitality Collection A tempo pieno

Role Overview
Duo Milan Porta Nuova Tribute Portfolio is a 4-star hotel with 239 rooms, including 11 suites, all completely renovated with bright colors and unexpected details. The hotel features a Bistrot with Italian and international cuisine, a Bar, and a Courtyard for informal meetings or relaxing breaks. It also has a fully equipped fitness center and 5 meeting rooms. As a member of the Italian Hospitality Collection, we are looking for a Reservations & Events Agent to join our team.

Main Responsibilities
Organize internal events and promote cultural activities in line with the Hotel Brand. Ensure groups and events are booked and converted in line with the hotel's strategy. Prepare all relevant BEO paperwork and ensure that all the information is communicated to other departments. Organize all aspects of the Groups and Events processes from the contract to pre-event logistics. On-site events management, post-event follow-up, and billing. Maximize customer satisfaction to ensure return of business. In charge of individual and group bookings and assist the reservations team.

Requirements
Service-focused personality is essential, with a guest-oriented approach. Strong interpersonal and problem-solving abilities and the ability to lead by example. Great communication skills. Excellent level of written and spoken Italian and English. Knowledge of Marriott Standards or other international brands. Knowledge of PMS Opera. Good Excel skills and experience of Outlook and Word. Previous experience of at least 1 year is required.

What We Offer
We are looking for enthusiastic individuals who possess the right attitude and passion to join our team and delight our guests. The selection is aimed at both sexes in accordance with Law 903/77. Send Curriculum Vitae with photo and authorization for data processing in accordance with Art. 13 D.Lgs. 196/2003 and Art. 13 GDPR 679/16. Contract: Full-time, 40 hours per week. Benefits: Meals, Professional development support, Marriott employee rate for stays in all Marriott hotels.