Luxury Hotel Guest Experience Specialist
4 settimane fa
As a Guest Experience Agent at Casa Brera, you will be part of a dynamic pre-opening team that is redefining the luxury hotel experience in Milan. Reporting to the Front Desk Manager, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our discerning guests.
Key Responsibilities:
- Organize and confirm guest check-ins and check-outs, ensuring a smooth and efficient process.
- Process payments and manage guest billing, maintaining accurate records and adhering to Marriott International standards.
- Provide guests with information on hotel services, amenities, and local attractions, showcasing your knowledge of the area and its offerings.
- Manage guest complaints and concerns, resolving issues promptly and professionally.
- Collaborate with the Housekeeping, Engineering, and Reservations teams to ensure seamless operations and exceptional guest service.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Flexibility and adaptability, with a positive attitude and a passion for delivering exceptional guest service.
- Technical knowledge of GXP and Opera, with experience in front office and guest services a plus.
About Casa Brera:
Casa Brera is a luxury lifestyle hotel located in the heart of Milan, offering a unique and authentic experience for our guests. As a member of the Marriott International family, we are committed to delivering exceptional service and creating unforgettable memories for our guests.
What We Offer:
- A competitive salary and benefits package, including discounted room nights and meals.
- Opportunities for career growth and development, with a focus on training and professional development.
- A dynamic and supportive work environment, with a team of experienced and passionate hospitality professionals.
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