Luxury Hotel Guest Experience Specialist

4 settimane fa


Milano, Lombardia, Italia Marriott International A tempo pieno

As a Guest Experience Agent at Casa Brera, you will be part of a dynamic pre-opening team that is redefining the luxury hotel experience in Milan. Reporting to the Front Desk Manager, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our discerning guests.

Key Responsibilities:

  • Organize and confirm guest check-ins and check-outs, ensuring a smooth and efficient process.
  • Process payments and manage guest billing, maintaining accurate records and adhering to Marriott International standards.
  • Provide guests with information on hotel services, amenities, and local attractions, showcasing your knowledge of the area and its offerings.
  • Manage guest complaints and concerns, resolving issues promptly and professionally.
  • Collaborate with the Housekeeping, Engineering, and Reservations teams to ensure seamless operations and exceptional guest service.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Flexibility and adaptability, with a positive attitude and a passion for delivering exceptional guest service.
  • Technical knowledge of GXP and Opera, with experience in front office and guest services a plus.

About Casa Brera:

Casa Brera is a luxury lifestyle hotel located in the heart of Milan, offering a unique and authentic experience for our guests. As a member of the Marriott International family, we are committed to delivering exceptional service and creating unforgettable memories for our guests.

What We Offer:

  • A competitive salary and benefits package, including discounted room nights and meals.
  • Opportunities for career growth and development, with a focus on training and professional development.
  • A dynamic and supportive work environment, with a team of experienced and passionate hospitality professionals.


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