Cluster Reservations Agent
4 settimane fa
About Four Seasons:
Four Seasons Hotels and Resorts is a world-renowned hospitality brand that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're seeking a talented Cluster Reservations Agent to join our team in Milan, Italy.
About the Role:
We're looking for a highly skilled and organized individual to manage reservations for our luxury hotels in Milan and Taormina. As a Cluster Reservations Agent, you will be responsible for handling guest inquiries, processing reservations, and ensuring seamless communication between departments.
Key Responsibilities:
- Manage reservations for multiple hotels, including Four Seasons Milano and Four Seasons Taormina
- Handle guest inquiries and resolve issues in a timely and professional manner
- Process reservations, including room allocations, rate types, and special requests
- Collaborate with the Front of the House team to ensure efficient room allocations
- Provide exceptional customer service and maintain a high level of guest satisfaction
- Stay up-to-date with hotel operations, services, and policies
Requirements:
- Fluency in English and Italian
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong organizational and problem-solving skills
- Knowledge of hotel operations, including property management systems
What We Offer:
- Competitive salary and benefits package
- Excellent training and development opportunities
- Complimentary dry cleaning for employee uniforms
- Meals available at our employee restaurant
- Employee experience initiatives and recognition programs
Schedule and Hours:
This position is based at Four Seasons Milano, and we offer a fixed-term contract. The role includes flexible scheduling with the ability to work all shifts, weekends, and holidays. You must possess the legal right to work in Italy and have fluency in English and Italian.
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