Luxury Hotel Guest Experience Specialist

4 settimane fa


Milano, Lombardia, Italia Marriott International A tempo pieno

As a Guest Experience Agent at Casa Brera, you will be part of a pre-opening team of modern and authentic hospitality professionals. Reporting to the Front Desk Manager, you will cover both front desk and guest services tasks.

The role involves organizing, confirming, and processing guest check-ins and check-outs according to LQA and Marriott International standards. You will also be responsible for securing payment, verifying and adjusting billing as needed, and completing cashier and closing reports.

Additionally, you will be expected to enroll guests into the Bonvoy loyalty program, liaise with Housekeeping, Engineering, Reservations, and Revenue to ensure smooth operations, and process and save daily contingency shift reports.

You will also engage guests in conversation regarding their stay, property services, and area attractions, and anticipate guests' service needs by asking questions to better understand their potential needs.

The ideal candidate will have a warm and people-oriented demeanor, a positive outlook, and an outgoing personality. They will also have flexibility, problem-solving skills, and multi-tasking ability, as well as great storytelling skills in English and at least intermediate Italian.

As a member of the Casa Brera team, you will have the opportunity to work alongside award-winning hospitality professionals and enjoy world-class training and development programs tailored to enhancing your skills and helping you grow within the Marriott family.

You will also have access to discounted room nights, meals, and spa access in over 9,000 hotels worldwide, as well as discounts for your friends and family, and a 5-euro breakfast when staying at any of our European hotels.

At Marriott International, we are committed to making you feel welcome and valued, and we offer a range of benefits and opportunities to help you grow and succeed in your career.



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